topic Re: R320 not working in RUCKUS Support for Lennar Homes

R320 not working

T_Floyd — Thu, 06 Jul 2023 22:49:54 GMT

Changed modem recently, and R320 stop working.

Re: R320 not working

Vineet_nejwala — Fri, 07 Jul 2023 14:37:08 GMT

Do you mean the SSID stopped working or you do not see any lights on APs ? Is this a lennar house if you could confirm and accordingly we would help.

Best Regards

Vineet

Re: R320 not working

T_Floyd — Sat, 08 Jul 2023 04:33:04 GMT

No, I changed the modem, and I can't reconnect it. I have lights, but set it with new modem. I reset it and still not working properly.

Re: R320 not working

T_Floyd — Mon, 10 Jul 2023 01:10:36 GMT

We changed the SSID, and yes we have a Lennar.

No the problem is not resolved

Re: R320 not working

Vineet_nejwala — Mon, 10 Jul 2023 03:14:48 GMT

We have a dedicated Lennar team which has specialisation in Lennar setup and hence I would be routing you to Lennar queue for further help.

Best Regards

Vineet

Re: R320 not working

Imran_ruckus — Tue, 11 Jul 2023 17:16:28 GMT

Hi @T_Floyd

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response.

Thank you for the detailed information you shared,

From the case description, I could understand that your RUCKUS setup is not working after changing Modem from your ISP (Internet Service Provider).

Please make sure, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., It doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. RUCKUS only has a Switch and Access Point in the Lennar home setup.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.