topic Re: power off ruckus r510 in RUCKUS Support for Lennar Homes

power off ruckus r510

Shar — Mon, 03 Jul 2023 18:24:55 GMT

we had a power outage. The internet is working fine but their is no power to the access point. on the board itself has a green and amber light. Please advise.

Re: power off ruckus r510

Jayavidhya — Mon, 03 Jul 2023 18:40:06 GMT

Hi @Shar

Greetings of the day,

Based on your description, it seems that your switch has one green and one yellow light, which means that the switch is stuck in boot mode.

Please follow the below steps to solve the issue.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power off ruckus r510

Shar — Tue, 04 Jul 2023 01:16:12 GMT

i did the reset. Now the green light is solid but the amber/orange light(10) are blinking from last 15 mins. Whats next ?

Re: power off ruckus r510

Jayavidhya — Tue, 04 Jul 2023 12:30:10 GMT

Hi @Shar

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power off ruckus r510

Shar — Tue, 04 Jul 2023 21:17:54 GMT

i did everything as per the instruction. My ethernet is on the right spot 13 . My ping is not successful 192.168.0.2 no matter what. What am i missing ? is there a way for me to connect to a tech?

Re: power off ruckus r510

Jayavidhya — Wed, 05 Jul 2023 12:22:00 GMT

Hi @Shar

Thanks for your response.

Please let us know whether you have performed software recovery process or not.

Also please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: power off ruckus r510

Shar — Wed, 05 Jul 2023 21:04:44 GMT

I also tried setting ipaddr to 192.168.0.2 - same result

Re: power off ruckus r510

Jayavidhya — Thu, 06 Jul 2023 12:24:42 GMT

Hi @Shar

Greetings of the day,

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: power off ruckus r510

Shar — Thu, 06 Jul 2023 23:24:29 GMT

I was able to successfully recover it. There is power on the two of the access point but not the one in the upper level . Please advise.

Re: power off ruckus r510

Jayavidhya — Fri, 07 Jul 2023 12:09:36 GMT

Hi @Shar

For detailed understanding of the issue please share the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community