topic Re: Just purchased Lennar home with the Ruckus Mesh System in RUCKUS Support for Lennar Homes

Just purchased Lennar home with the Ruckus Mesh System

muryfam — Wed, 05 Jul 2023 20:52:50 GMT

I just purchased a 3 year old Lennar home with the Ruckus system installed. The previous owner does not seem to remember the username or password. At&T came out and installed router.....but could not get router to connect to the Ruckus. We went by the instructions inside panel door but using that info did not get us connected.

Is there a way to just reset the system and start over ? Or are there other recommendations ? any set up guides, etc. ?

Thanks for any guidance...

Ricky Murray

Re: Just purchased Lennar home with the Ruckus Mesh System

Imran_ruckus — Wed, 05 Jul 2023 21:09:48 GMT

Hi @muryfam

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that you need assistance in setting up a RUCKUS setup in your Lennar home connected to a new ISP (Internet Service Provider.

Please note, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., (Please refer to the below link and pictures). It doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just purchased Lennar home with the Ruckus Mesh System

muryfam — Wed, 12 Jul 2023 17:06:30 GMT

I just need to reset the password and user name to my system that is at my new house that I just bought. The house/system is about 3 years old and the System is already hooked up by At&T.

But.....I cannot currently activate the wireless portion of the Ruckus system. I dont know the name of the wireless system or the password. The previous owner cannot remember either one. He recommends just resetting everything.

This is what I need info on ....how to rest the username and password on the system..

Please advise ...

Thanks!

Re: Just purchased Lennar home with the Ruckus Mesh System

Imran_ruckus — Wed, 12 Jul 2023 17:39:13 GMT

Hi @muryfam

Greetings!!!

Hope you are doing well!!!

Thank you for the information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. On your RUCKUS switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just purchased Lennar home with the Ruckus Mesh System

muryfam — Thu, 13 Jul 2023 12:53:02 GMT

Re: Just purchased Lennar home with the Ruckus Mesh System

muryfam — Thu, 13 Jul 2023 12:55:33 GMT

The above photos are from my system. We do have strong internet currently just using the At &T Wireless Router ..

Again our issue is that we do not know the name or password for the Ruckus System

Re: Just purchased Lennar home with the Ruckus Mesh System

muryfam — Thu, 13 Jul 2023 13:03:14 GMT

Back of Ruckus box

Re: Just purchased Lennar home with the Ruckus Mesh System

Imran_ruckus — Thu, 13 Jul 2023 15:18:35 GMT

Hi @muryfam

Greetings!!!

Thank you for the response and the information you shared.

Could you please let me know if you tried using the credentials provided on the Networking Device holding cabin? (Please refer to the below screenshot)

If they are not working, you could also try with the default credentials provided in the below guide:

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just purchased Lennar home with the Ruckus Mesh System

muryfam — Thu, 13 Jul 2023 17:16:07 GMT

The provided password and Wifi on the panel do not work.

How do we use the admin password an duser name .

I think we need to reset the Wifi name and password?

How do you do this? The videos are very confusing.

I am not a very technical person...

Thanks !!

Re: Just purchased Lennar home with the Ruckus Mesh System

Imran_ruckus — Thu, 13 Jul 2023 17:32:06 GMT

Hi @muryfam

Thank you for the information and update.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.