topic Re: ICX 7150 Ruckus Switch Replacement in RUCKUS Support for Lennar Homes

ICX 7150 Ruckus Switch Replacement

Clement — Fri, 30 Jun 2023 04:01:58 GMT

Hello, I have a ICX 7150 that has not been working, I have followed all console connection settings to hit a "failed ping" message...I was wondering what else could I possibly do, or what pictures/proof do I need to provide for a replacement device.

This community has helped me tremendously with all the possible troubleshooting steps, the techs are responsive and this forum is extremely valuable...however I have hit a brick wall.

Thank you in advance

Re: ICX 7150 Ruckus Switch Replacement

Chandini — Fri, 30 Jun 2023 14:01:50 GMT

Hi Clement

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?

Could you please help us with more details about the issue you are seeing ?

Are you seeing any amber LED in front panel of the switch ? Please upload picture from front panel of the switch.

You can upload pictures about the error you are seeing or issue with specific connections using the below option.

Thanks

Re: ICX 7150 Ruckus Switch Replacement

Clement — Fri, 30 Jun 2023 19:40:02 GMT

Yes, I have a Lennar home and a connection issue started almost 6-7 months after we purchased. The switch showed the amber system light and the green power light. Our APs didn't have any power or ethernet. I was called up to a military obligation across the water for almost a year so I am just now able to try and figure out our internet issues. After factory resetting the lights now blink amber over and over.

Re: ICX 7150 Ruckus Switch Replacement

Clement — Sun, 02 Jul 2023 21:17:20 GMT

This this post get bumped? I have followed all troubleshooting steps and downloaded the driver…but I could not install it because I couldn’t connect to the switch

Re: ICX 7150 Ruckus Switch Replacement

Imran_ruckus — Tue, 04 Jul 2023 00:08:04 GMT

Hi @Clement

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I could understand that your RUCKUS setup is not working, and Switch has Amber lights flashing after trying reset.

Basically, due to the power outage/power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Ruckus Switch Replacement

Clement — Wed, 05 Jul 2023 22:04:50 GMT

Hello again Imran,

So, I performed the reset 17 times and on the 5th time the lights flashed like 2 seconds earlier than usual. Other than that, the blinking amber continues. So, I started the software update yet again and have hit a brick wall when it comes to ping testing the connectivity to my network IP. The network IP is "not alive".

Re: ICX 7150 Ruckus Switch Replacement

Imran_ruckus — Wed, 05 Jul 2023 22:12:34 GMT

Hi @Clement

Greetings!!!

Thank you for the response and the update,

Could you please share a screenshot of the error with setenv commands and please share a picture showing the software recovery cable connections between the Switch and the laptop?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Ruckus Switch Replacement

Clement — Thu, 06 Jul 2023 21:20:58 GMT

Hello again Imran here is the screenshot with the error that I had saying that the IP is not alive on "COM3 - PuTTY"

Not alive

Also, here is a screenshot of COM3 being used for my connection thru device manager

COM3

Here is the current set up I have....after multiple attempts I also tried to connect both ethernet cable (both ends RJ45 plugs) and USB to type C cable both together.

setupNo luck unfortunately.

Re: ICX 7150 Ruckus Switch Replacement

Imran_ruckus — Thu, 06 Jul 2023 21:26:36 GMT

Hi @Clement

Greetings!!!

Thank you for the detailed information you shared,

As you are getting a "host 192.168.0.3 is not alive" error,

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from setenv IP configuration.

Please share a screenshot of an error (if any) or if you are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Ruckus Switch Replacement

Clement — Thu, 06 Jul 2023 21:44:27 GMT

Hello Imran,
Firewall turned off and restarted PuTTY, but still the same message:

Re: ICX 7150 Ruckus Switch Replacement

Imran_ruckus — Thu, 06 Jul 2023 21:52:29 GMT

Hi @Clement

Thank you for the information you shared,

Could you please restart your Laptop, make sure All Firewalls is off and try once again?

Please perform software recovery once again and share the screenshots if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Ruckus Switch Replacement

Clement — Fri, 07 Jul 2023 00:58:23 GMT

Hello again,

Here is my attempt after restarting and turning firewalls off again:

Not alive still

Re: ICX 7150 Ruckus Switch Replacement

Imran_ruckus — Fri, 07 Jul 2023 15:10:55 GMT

Hi @Clement

Greetings!!!

Thank you for the response and the update.

Please note, we must configure the IP to the laptop as mentioned in step 1 of the guide. Could you please check and confirm it once?

This must be statically assigned to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require to configure the computer with the same subnet.

Without configuring this IP address, Switch will not respond. (Please refer to the below screenshots for more information)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Ruckus Switch Replacement

Clement — Fri, 07 Jul 2023 23:27:39 GMT

Hello Imran again,

I did the above steps with no luck, so I ended up just trying to skip the ping step, and inputting the primary and secondary image . Ofcourse it did not work lol.

So, I did more digging and tried the "tftpboot" as a command, but I kept getting an error about a bad kernel. The switch would not boot from primary or secondary and couldn't get the kernel image... so I just set the primary and secondary to boot from the 8090k image on the tftp and I was able to boot finally...After that My lights were green.

I still never did get the "ping test" to work, so I inputted the "reset" command and tried to start from the bootloader, I tried pinging but still said "not alive"... I am still confused as to how I was able to boot from tftp with being able to connect... but the switch is working now with green sys lights, and I finally have power and ethernet going to my APs.

Re: ICX 7150 Ruckus Switch Replacement

Imran_ruckus — Fri, 07 Jul 2023 23:54:06 GMT

Hi @Clement

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the Switch is back to its normal working status.

Yes, sometimes when we use the boot commands it recovers the image which is present within its database or connect tftp from the gateway IP ('setenv gatewayip' which is same as the server IP)

To check the Switch stability, partition information, and other behavior, could you please help us with the below commands from the CLI?

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.