topic Re: How to setup after factory reset in RUCKUS Support for Lennar Homes

How to setup after factory reset

CraigFamily — Mon, 03 Jul 2023 10:48:03 GMT

I did a factory reset and now I can’t setup

Jayavidhya — Mon, 03 Jul 2023 14:04:02 GMT

Hi @CraigFamily

Greetings of the day,

Please give the detailed description of the issue.

1. Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

RUCKUS LED Lights

2. Are the Access points getting power?

3. Please let us know how many access points are connected to the switch.

Best regards,

Jayavidhya

Lennar Home Community

CraigFamily — Mon, 03 Jul 2023 18:31:43 GMT

Everything is working correctly I just have No access to settings and the name changed to ruckus wireless 1 plus the mobile app is not working

before I could access the settings through my laptop but now I can’t

CraigFamily — Mon, 03 Jul 2023 18:36:06 GMT

Could someone just call me and walk me through it please and thank you

CraigFamily — Mon, 03 Jul 2023 18:36:34 GMT

951-525-2698

Jayavidhya — Mon, 03 Jul 2023 19:05:01 GMT

Hi @CraigFamily

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

For detailed understanding of the issue, plase let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

RUCKUS LED Lights

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community