topic Re: WAPs all down after power outage - attempts to console (Mac) have failed in RUCKUS Support for Lennar Homes

WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Tue, 27 Jun 2023 01:46:26 GMT

After a power outage, my switch stopped working. We have a connection from our ISP router, but both access points have all lights off. The switch has two lights on: SYST/amber, and PWR/green.

I've restarted the switch and also tried the reset button while replugging it in, but that left the lights blinking endlessly.

After installing the two drivers listed in this article, I've connected my Macbook Pro with a type-C cable to the switch, and opened Terminal. I followed the steps listed in the post, as well as the different instructions in the video the same article linked to, but neither approach worked. No device appears to be detected - using the prompts doesn't display any additional connection.

Strangely, while attempting to console at one point earlier in the day, I noticed the WAPs were on, but the connection was weak. After leaving that to do its thing for a few hours, I decided to restart the device to give it a good bootup. Unfortunately, that brought me back to square one: orange SYST light, green PWR, no connection, access points all down.

I've had power outages before in this house and the reset has always worked. Please advise, thank you.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Tue, 27 Jun 2023 13:01:07 GMT

Hi @gmasciopinto

Greetings of the day,

Based on your description, it seems that you switch has green and amber light which means that your switch is stuck in boot mode.

If the resetting process doesn't work we need to perform software recovery process.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Wed, 28 Jun 2023 00:38:12 GMT

I understand I need to do a software recovery, but as I mentioned in my first message, I could not connect even though I followed all instructions. I can't get it to console so I can't even start the recovery steps.

I have a Mac so that video you also linked in your response doesn't apply.

Please advise, thank you.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Wed, 28 Jun 2023 13:09:42 GMT

Hi @gmasciopinto

Thanks for your response.

Here I share the guidelines on how to perform software recovery on Mac iOS system.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

5. Let’s download the firmware, we require performing the software recovery.

Note:I will download the 08090k firmware using the file named SPS08090k.bin for image, I will advise using the same, and when you take the switch out of boot mode, please upgrade to the recommended 08095g UFI code, with the file named SPS08095gufi.bin and upgrades both partitions primary/secondary.

Link: https://support.ruckuswireless.com/software

Look for the scroll bar, (Choose Product) and select ICX7150>downloads>choose the code>I will choose 08090k>downloads>agree the terms>download.

*Now that you have downloaded the firmware, unzip the file and create a folder, then paste only the following two files: boot and image, in my example I will use the 08090k firmware, so look the main folder for the directory that belongs to the same Switch model you have ICX7150, there are subdirectories, look for boot and image files, and copy and paste (in the folder you have created) the following files names.

For Boot: mnz10115.bin

For Image: SPS08090k.bin

Note: you can see in my example I searched from my downloads>file 08090k (The code I downloaded and Unzip>ICX7150>now you can see the subdirectories I have mentioned, then copy the two files (boot and Image) to the new folder you have created, I named mine Upgrade.

1: Now we have all the applications downloaded and the firmware, Let’s configure your Computer’s IP address, this must be statically assigned in order to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require configure the computer with the same subnet.

Start>type control panel>View network status and Task>change adapter setting>Ethernet>right click properties>Internet Protocol (TCP/IPv4)>Select Use the following IP address>insert the same information I have>Click OK

2: Now let’s prepare your TFTP server:

Start>type TFTP>Open

A: Select the path with the folder you have created named Upgrade:

Hit browse>download>Upgrade>OK

B: Select the server interfaces as the IP address you configured for your computer:192.168.0.2

Scroll Server interfaces>choose the one you configured statically in your computer

Note: after configuring the TFTP server Application, this one must remain open during all process.

3: Now that the TFTP application is set up, let’s open putty to gain access to the Switch and star the software recovery, however before open putty we need to know the COM# your computer have assigned for the connection between your Computer to the Switch’s console port.

Let’s find the COM#, then use the Putty APP to access the CLI of the Switch.

Note: The COM it’s basically a number that the computer assigned when there are external devices connected, in our case will be the connection between your computer and the Switch.

My COM# is COM3 in this example; however, in your case it will perhaps be different and will say ICX7150-Swithc or similar.

Start>type device manager>open>Ports (COM &LPT)

*Now you know the COM number, let’s open the putty Application:

Start>type the putty>open > select the serial>change the COM # with the same you found previously>Open> now you will gain access to the CLI if the Switch via console/serial.

*After you press open from the Putty APP, a Putty session will prompt like this:

boot>

*Let’s run the next set of commands to configure the Switch.

“setenv ipaddr 192.168.0.3” (assign an IP address to the switch, As you see I just change the last digit instead 2 as my computer I used 3)

"setenv gatewayip 192.168.0.2" (default gateway of your network, which will be your own computer as well)

“setenv netmask 255.255.255.0” (net mask belonging to the network, matching with the same found from the CMD)

“setenv serverip 192.168.0.2” (enter the IP address of the TFTP server, means the computer wire to the Switch on the management port)

"printenv" (check the values you recently change)

- Enter command saveenv to save the changes

"saveenv"

“ping 192.168.0.2” (ping to test connectivity to your network Computer IP)

Note: the ping response should say alive, if the response is "is not alive", it means that there is no connectivity between the computer and your Switch, so you cannot move forward, note that the connection that creates the Connectivity between the computer and your Switch, is the Ethernet cable connected from the Out-of-band management port on the Switch to the Ethernet port on your computer, and the IP address you configured in your computer and the Switch (computer's IP 192.168.0.2) (Switch'IP 192.168.0.3)

Example of the computer's IP address and the configuration of the Switch

*Now you have configured the Switch and you have connectivity to the Computer/Server, let’s run the software recovery, which is basically performing an upgrade while the Switch it’s in boot mode.

Let run the next set of commands:

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

How to perform a Software Recovery Article?

https://support.ruckuswireless.com/articles/000006823

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Wed, 28 Jun 2023 13:20:23 GMT

Hi @gmasciopinto

Please share the screenshot of the error you are getting while following the steps.

Also please provide an image/photo where you are trying to connect via console

from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Wed, 28 Jun 2023 21:51:36 GMT

Last night both WAPs turned on with green lights BUT any device connecting to the Wifi cannot load anything (websites/apps timeout). I can select it as an option in the wifi list (with full signal), but it isn't usable. As you can see in this photo of the switch, STAT, SYST, and PWR are green.

Does this mean there is a different problem?

What I've done so far:

1. I installed the drivers.

2. I opened Terminal and ran the command "ls /dev/cu.*" and noted the list of 3 results.

3. I connected my Macbook to the switch via type-c USB (as shown below and the photo above), and ran the command again, but the same 3 results show.

Please advise, thank you for your help.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Imran_ruckus — Wed, 28 Jun 2023 23:48:39 GMT

Hi @gmasciopinto

Greetings!!!

Thank you for the information you shared.

As per the light status of the Switch, it seems to be normal.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices": (also there is description to get access of CLI on MAC Device)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Thu, 29 Jun 2023 23:41:34 GMT

Thank you for your reply.

I downloaded the app to locate IPs. I see the 3, and determined which one was the switch.

I typed the ssh command using the username and my IP address and got the following result:

"Unable to negotiate with [my IP] port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1"

I also tried the other prompt but that didn't appear to do anything. Please see below.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Fri, 30 Jun 2023 13:27:43 GMT

Hi @gmasciopinto

Thanks for your response.

If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you are log in the ICX-7150-C12P please follow up the steps and share the output of the below commands.

enable

show version

show flash

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Fri, 30 Jun 2023 21:16:13 GMT

I already tried that method - as mentioned in the first message on this thread.

Can I please speak to someone? This has been a bit frustrating - it's now the 5th day of the system being down. I've been very patient but this is the second time in this thread I've been given a suggestion I've already explained I've tried.

Again:

I've tried consoling with type-c wire (after installing drivers and then plugging my Macbook in, no device is detected when using the command "ls /dev/cu.*")
I've tried remotely accessing (used IP address identifying software and then using Apple's Terminal, but using the commands provided results in an error message: "unable to negotiate...")
I've tried resetting while holding the reset button (this causes lights to blink continually... hours after doing it, the lights come back on, and the wifi is listed as an available network, but connecting to it doesn't offer any connectivity - all devices that try to connect time out)
I've tried looking in the app (I can see the list of all connected clients and things appear normal looking... I did see that my system needs an update (it's on 200.9) but when I try to upgrade, it times out.)

Is there something else I can try? I feel like I must be doing something wrong.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Mon, 03 Jul 2023 16:03:00 GMT

Hi @gmasciopinto

Thanks for your response.

As you have mentioned in the previous posts, internet is not stable please follow the below steps to confirm the issue.

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Mon, 03 Jul 2023 16:27:12 GMT

The internet speed from the ISP is fine/normal. The problem only occurs when trying to access the access points.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Mon, 03 Jul 2023 16:42:03 GMT

Hi @gmasciopinto

Thanks for your response.

As you have confirmed that the internet is not stable while connecting to access points, it seems like your switch may be booting from the secondary partition( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after power outage. To solve this issue please follow up the next guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

hhttps://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

4 How to Fix Routing code issues on Lennar Home users via Web GUI.

. After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Mon, 03 Jul 2023 17:31:15 GMT

It appears I am already booting from SPS, not SPR. Should I still try to upgrade the switch as you described?

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Mon, 03 Jul 2023 18:09:19 GMT

Hi @gmasciopinto

Thanks for your response.

Please try to upgrade the switch to version 8095h by using the below guide.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Mon, 03 Jul 2023 18:43:12 GMT

Can't use USB approach - using CLI doesn't work, as I've told you.

Can't use TFTP approach - instructions require using "Putty" which is a Windows software. I'm on Mac, as I've told you.

Can't use the Web GUI approach - the instructions require TFTP software downloads that are both for Windows. I downloaded a Mac TFTP application (called Transfer) but the options don't match the steps so I'm stuck.

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Mon, 03 Jul 2023 18:53:08 GMT

Update:

I think I figured out how to get the update via the GUI method (using the Mac TFTP application I downloaded) but it keeps timing out:

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Mon, 03 Jul 2023 20:00:51 GMT

Another update:

Using a different tftp client, I was able to save the .bin file to both the configuration and image, and selected "reload" from the command options, as described in the instructions.

After giving it time to reload, I'm not sure what to do next. The wifi for the access points is not showing in my available network list. Logging into the app, it says "unable to reach Unleashed Network remotely."

Re: WAPs all down after power outage - attempts to console (Mac) have failed

Jayavidhya — Mon, 03 Jul 2023 20:08:39 GMT

Hi @gmasciopinto

Please share the screenshot of the error you are getting while following the steps.

Also for upgrading the switch using TFTP for MAC please follow the below steps.

Please follow the below steps for MAC console access to switch also steps to perform software recovery.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Once you have access to CLI please follow the below link to upgrade the switch to the code 8095h.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WAPs all down after power outage - attempts to console (Mac) have failed

gmasciopinto — Mon, 03 Jul 2023 20:13:50 GMT

Please view the most recent message (you posted 8 minutes after I responded, so you may not have seen).