topic Re: I lost power briefly and all my WAPs have stopped working, No power in RUCKUS Support for Lennar Homes

I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 02:17:10 GMT

I lost power briefly and all my WAPs have stopped working, they don't have any power. I have searched for different solutions on this forum but have not had any success so far. Please help

Re: I lost power briefly and all my WAPs have stopped working, No power

Vineet_nejwala — Mon, 03 Jul 2023 08:11:10 GMT

Hi @Pantwi

Is this a Lennar setup ? If not do you know if these APs are unleash or managed by any other controller ? Assuming these are Unleash you can try setting the wifi again following below ?

https://www.youtube.com/watch?v=z4zbJcBSuuw&t=91s

https://www.youtube.com/watch?v=vFD_ByQWGH0

Best Regards

Vineet

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 14:38:00 GMT

Yes, this is a Lennar setup.

Re: I lost power briefly and all my WAPs have stopped working, No power

Vineet_nejwala — Mon, 03 Jul 2023 14:43:47 GMT

Hi @Pantwi

Let me route this case to Lennar support queue.for further assistance.

Best Regards

Vineet

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Mon, 03 Jul 2023 15:53:50 GMT

Hi @Pantwi

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 17:47:40 GMT

1. Yes, It was working before. There was a power outage before the issue

2. The green lights are on. Find picture attached

3. Yes, ISP is stable and it is working.

4. The are 4 Access Points and none of them has lights. Attached picture

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Mon, 03 Jul 2023 18:46:27 GMT

Hi @Pantwi

Thank you for the response and the update.

As per the light status of the ICX-7150-C12P Switch it seems to be normal. And I believe Switch ports are unable to send power to the Access Points.

Now, we need to check the Switch port information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command.

enable

show version
show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 18:58:00 GMT

Here you goInline Power DetailInline PowerVersion

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Mon, 03 Jul 2023 20:10:10 GMT

Hi @Pantwi

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on some of the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08061a. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 20:22:15 GMT

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 20:22:59 GMT

Nothing happened after running the commands. See picture above

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Mon, 03 Jul 2023 20:58:39 GMT

Hi @Pantwi

Thank you for the response and the update.

Your Switch may require a Upgrade to get this issue resolved.

Please follow the below process to Upgrade your Switch.

The recommended stable version is 8095g (08.0.95g).

The Upgrade path would be 08061a>>8080f>>8095g

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 21:59:44 GMT

Ok i'm working on it and will let you know if I need any help.

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Mon, 03 Jul 2023 22:04:04 GMT

Hi @Pantwi

Thank you for the response.

Sure, please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Mon, 03 Jul 2023 23:59:23 GMT

Hello! So I am currently close to being done but I am stuck on the part where it says; “copy tftp flash 10.176.220.51 SPS08095hufi.bin primary” (upgrade the image). I am getting an error on PuTTY saying "The code type 64 is not correct for the target hardware." The instructions told me to download SPS08095gufi.bin

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Tue, 04 Jul 2023 00:12:21 GMT

Hi @Pantwi

Thank you for the response.

The Upgrade path would be 08061a (your current version)>>8080f>>8095g

As mentioned in the previous step, we recommend upgrading to the stable version 8095g. Please download files of version 8095g (08.0.95g)

From the step in the guide of below screenshot:

Your Upgrade folder should contain below files:

Please upgrade as explained from the TFTP upgrade guide link and let me know if you are stuck at any point or have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Tue, 04 Jul 2023 01:09:48 GMT

Hello again

Sorry for the confusion, the web says 08095j is the recommended software release. should I download this?

thank you for your patience.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Tue, 04 Jul 2023 03:28:31 GMT

Hello, so I was able to get to the bottom but I was faced with this message

"Network error: Software caused connection to abort"

Re: I lost power briefly and all my WAPs have stopped working, No power

Imran_ruckus — Tue, 04 Jul 2023 15:23:19 GMT

Hi @Pantwi

Greetings!!!

Thank you for the response and the information you shared.

For Lennar Home users we recommend 08095g.

Could you please let me know at what step of the process you are getting that error? And also please help us with a screenshot of the same.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I lost power briefly and all my WAPs have stopped working, No power

Pantwi — Tue, 04 Jul 2023 16:38:30 GMT

Error