topic Access Points are offline after PGE power outage in RUCKUS Support for Lennar Homes

Access Points are offline after PGE power outage

abhishekgirish — Sun, 02 Jul 2023 16:33:17 GMT

My (Lennar) home has 3 Ruckus Access Points - all of which are now offline. We had an overnight power outage which is now resolved. However I'm unable to get the routers online.

I followed instructions in this link to try and install new image, however now I am stuck as the download files do not contain the Boot directory / files.

Downloaded firmware from this link: https://support.ruckuswireless.com/software?filter=108#sort=relevancy&f:@commonproducts=%5BICX%207150%5D

RUCKUS ICX FastIron 08.0.95k (GA) Software Release (.zip)

Please help

Re: Access Points are offline after PGE power outage

Jayavidhya — Mon, 03 Jul 2023 13:21:44 GMT

Hi @abhishekgirish

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access Points are offline after PGE power outage

abhishekgirish — Tue, 04 Jul 2023 15:06:19 GMT

Hello, the switch has a green light for PWR and a orange light for SYST. Rest of the lights are off.

The Access points are all offline - no lights are on.

Re: Access Points are offline after PGE power outage

Jayavidhya — Tue, 04 Jul 2023 15:20:24 GMT

Hi @abhishekgirish

Based on your description, your switch has one green and one yellow light, which means that the switch is stuck in boot mode.

To solve this issue please try to do the hard reset of the switch by following the below steps.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access Points are offline after PGE power outage

abhishekgirish — Mon, 30 Oct 2023 14:20:46 GMT

Still the same issue Jaya. I tried hard reset. I had to travel, so couldn't follow up. This is new construction and a few neighbours had similar issues - and needed to replace the Switch for resolving it.

Re: Access Points are offline after PGE power outage

Imran_ruckus — Mon, 30 Oct 2023 15:43:39 GMT

Hi @abhishekgirish

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working.

As I see, this case is very old. Could you please let me know if your RUCKUS ICX-7150-C12P Switch is still with Green and Amber lights as shown in the picture below?

If yes, please try to reset your Switch as described in the below VIDEO:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED IN THE ABOVE VIDEO LINK. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points are offline after PGE power outage

abhishekgirish — Fri, 03 Nov 2023 14:06:06 GMT

Thank you. It took a while, but I was able to test resetting it multiple times (15). I did not see any power in the end points. Or the lights changing on the switch. It's still green and amber. Please help.

Re: Access Points are offline after PGE power outage

Imran_ruckus — Fri, 03 Nov 2023 15:58:13 GMT

Hi @abhishekgirish

Greetings!!!

Thank you for the response and the update.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points are offline after PGE power outage

abhishekgirish — Fri, 03 Nov 2023 16:04:28 GMT

I don't know how to do that.. can your support staff do this? Or jusd me a replacement - I can ship this back to you.

Re: Access Points are offline after PGE power outage

Imran_ruckus — Fri, 03 Nov 2023 20:08:34 GMT

Hi @abhishekgirish

Thank you for the response.

I truly apologize for the inconvenience. As per the policies we cannot replace the unit as this is a software issue and can be fixed by following the troubleshooting steps.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Please follow the troubleshooting steps and do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points are offline after PGE power outage

abhishekgirish — Sat, 23 Dec 2023 01:08:34 GMT

Hello, I tried all steps listed. However it appears to be stuck in loop.

It says something like "host 192.168.0.2 is not alive". Please help.

Re: Access Points are offline after PGE power outage

abhishekgirish — Sat, 23 Dec 2023 01:11:59 GMT

I've set all configurations (such as ENV variables)

baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Dec 22 2023 - 17:06:35 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

Re: Access Points are offline after PGE power outage

Imran_ruckus — Mon, 25 Dec 2023 12:37:19 GMT

Hi @abhishekgirish

Greetings!!!

Thank you for the response and the update.

Please follow the below RUCKUS Lennar self help guide which will help you get this 'not alive' error resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points are offline after PGE power outage

abhishekgirish — Tue, 26 Dec 2023 07:24:39 GMT

The Switch doesn't seem to be responding.. I'm unable to connect now. The lights are also off now.

Re: Access Points are offline after PGE power outage

Imran_ruckus — Tue, 26 Dec 2023 13:19:58 GMT

Hi @abhishekgirish

Greetings!!!

Thank you for the information you shared.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.