topic Re: Stuck on configure me in RUCKUS Support for Lennar Homes

Stuck on configure me

Howardfam86 — Thu, 29 Jun 2023 04:04:32 GMT

We recently received a new modem and router so I reset our ruckus. However, even after “successfully” configuring the new SSID and ruckus it is not connecting to the internet on the dashboard and the WiFi name is still reflecting “configure me” and not the new SSID. Lights are all green.

Re: Stuck on configure me

Jayavidhya — Thu, 29 Jun 2023 13:14:24 GMT

Hi @Howardfam86

Greetings of the day,

1. Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

2. Also please let us know how many access points are connected to the switch.

3. Please follow the below guide for the basic setup for Lennar home users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Jayavidhya

Lennar Home Community

Re: Stuck on configure me

Howardfam86 — Thu, 29 Jun 2023 15:55:37 GMT

I have two AP's

1) PWR: Solid Green

CTL: Slow Flashing Green

2)PWR: Solid Green

CTL:Solid Green

AIR: N/A

2.4G Solid Green

5G: Amber

I cannot connect to any of these and my two AP's are showing as separate wifis. I followed setup instructions.

Re: Stuck on configure me

Jayavidhya — Thu, 29 Jun 2023 17:07:28 GMT

Hi @Howardfam86

Thanks for your response.

To check the configuration.me we must proceed to do a factory reset and I will leave you a guide.

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Stuck on configure me

Howardfam86 — Thu, 29 Jun 2023 17:54:08 GMT

It gives me the success message that it is configured but when I go to the dashboard it is showing the Gateway has a red X and internet is Disconnected. This is all very technical to me. Someone in a different thread suggested switching the WAN IP to manual but there is no Primary DNS server and I don’t know where to get that and it is saying that is a required field.

Re: Stuck on configure me

Jayavidhya — Thu, 29 Jun 2023 19:20:05 GMT

Hi @Howardfam86

Please share the status of the access points in the unleashed app. Also please check whether the access points are upgraded to the same version or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 12:44:45 GMT

It is showing 0 total 0 working 0 disconnected but I went through all the steps to connect and it said it was successfully configured

Re: Stuck on configure me

Jayavidhya — Fri, 30 Jun 2023 14:30:51 GMT

Hi @Howardfam86

Please share the screenshot of the image showing the status of the access points in the unleashed app.

Also please share the image of the access points showing the firmware version as mentioned below.

Best regards,

Jayavidhya

Lennar Home Community

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 15:05:10 GMT

No AP listed

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 15:06:02 GMT

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 15:06:34 GMT

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 15:04:31 GMT

Version

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 15:06:59 GMT

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 15:07:34 GMT

Re: Stuck on configure me

Jayavidhya — Fri, 30 Jun 2023 16:30:32 GMT

Hi @Howardfam86

Please let us know whether you have tried physical factory reset of access points. If not please try to do the process again using the below link and let us know the result.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 17:10:24 GMT

Yes, SEVERAL times

Re: Stuck on configure me

Jayavidhya — Fri, 30 Jun 2023 18:11:44 GMT

Hi @Howardfam86

Please check whether the IP is set to static or DHCP. If the IP configuration is set to DHCP please try to update the IP to manual using the below guide.

To change IP Address settings

Go to Admin & Services > System > Device IP Settings.
Review the Device IP Settings options.
Select one of the following:
- Manual: If you select Manual, enter the correct information in the now-active fields (IP Address, Netmask, and Gateway are required).
- DHCP: If you select DHCP, no further information is required.
Click Apply to save your settings. You will lose connection to the Unleashed Master.

As soon as the IP address has been changed (applied), you will be disconnected from your web interface connection to the Unleashed Master AP. You can log into the web interface again by using the new IP address in your web browser.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 18:53:25 GMT

Re: Stuck on configure me

Howardfam86 — Fri, 30 Jun 2023 18:53:42 GMT

That did not work.. I hit apply and nothing happened

Re: Stuck on configure me

Jayavidhya — Fri, 30 Jun 2023 20:05:43 GMT

Hi @Howardfam86

Please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Also please share the image of the switch showing the LED lights and connections of the devices.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community