topic Re: PoE/LAN ports failed after power outage in RUCKUS Support for Lennar Homes

PoE/LAN ports failed after power outage

hatakikome — Tue, 27 Jun 2023 00:40:38 GMT

Hello. I also had a power outage and experienced the same issue. The Ruckus is configured correctly based on the first link provided. I get a steady amber light on "SYST" indicator. The port connected to the router has no data activity and all of the APs have no power. I tried a hard reset and that also did not work. Seems the board that connects the ports is fried from the power outage?

Re: PoE/LAN ports failed after power outage

hatakikome — Tue, 27 Jun 2023 00:41:44 GMT

I have a icx 7150-c12p

Re: PoE/LAN ports failed after power outage

Jayavidhya — Tue, 27 Jun 2023 13:28:50 GMT

Hi @hatakikome

Greetings of the day,

On your switch while it's plugged into the outlet, do you see any lights in your PWR ? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: PoE/LAN ports failed after power outage

hatakikome — Fri, 30 Jun 2023 00:21:30 GMT

PWR light is green

Re: PoE/LAN ports failed after power outage

hatakikome — Fri, 30 Jun 2023 11:48:01 GMT

Forgive me for stating your response times are too slow. Do you have a solution? Do I need to buy a new switch? Can it be replaced under warranty? Your promptness is appreciated. Thank you.

Re: PoE/LAN ports failed after power outage

Jayavidhya — Fri, 30 Jun 2023 12:35:51 GMT

Hi @hatakikome

Sorry for the inconvenience.

Based on your description, if the switch has one green and one amber light, it means that the switch is stuck in boot mode which is related to software issue. We cannot replace the chassis until you confirm that the hardware is damaged.

Please try to do hard reset again by following the below steps.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: PoE/LAN ports failed after power outage

hatakikome — Sun, 02 Jul 2023 13:55:31 GMT

Hello. Following the steps above when I perform the hard reset all lights blink amber and stay in that state. I left blinking fair over an hour.

Re: PoE/LAN ports failed after power outage

Jayavidhya — Mon, 03 Jul 2023 12:28:10 GMT

Hi @hatakikome

Thanks for your update.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community