topic Re: My rockus switch stoped working after power outage. in RUCKUS Support for Lennar Homes

My rockus switch stoped working after power outage.

Dmitry — Tue, 27 Jun 2023 02:16:08 GMT

I tried to unplug it, tried to recet it, many times non of them worked.i have power and syst lights green. But ports where my smart home conected is yellow.No power going to ap.

Re: My rockus switch stoped working after power outage.

Jayavidhya — Tue, 27 Jun 2023 12:40:04 GMT

Hi @Dmitry

Greetings of the day,

Thanks for your information,

Based on your description, your switch has green and amber lights which means that the switch is stuck in boot mode.

To solve this issue please follow the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My rockus switch stoped working after power outage.

Dmitry — Thu, 29 Jun 2023 16:48:40 GMT

I tried it meny times its not helping.

Re: My rockus switch stoped working after power outage.

Dmitry — Thu, 29 Jun 2023 16:49:14 GMT

What next?

Re: My rockus switch stoped working after power outage.

Jayavidhya — Thu, 29 Jun 2023 17:44:18 GMT

Hi @Dmitry

Please share the image of the switch showing LED status as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: My rockus switch stoped working after power outage.

Dmitry — Sat, 01 Jul 2023 04:50:01 GMT

Re: My rockus switch stoped working after power outage.

Jayavidhya — Mon, 03 Jul 2023 12:46:20 GMT

Hi @Dmitry

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community