topic Re: Switch and AP down after power glitch in RUCKUS Support for Lennar Homes

Switch and AP down after power glitch

nataliebear04 — Thu, 29 Jun 2023 05:27:43 GMT

We had a power glitch and the switch and access point are completely down. This happened in the past and I used to be able to reset but not this time. AP has no power from the switch. I tried to reset the switch but all lights are stuck blinking amber continuously. Tried to console in with no luck

Re: Switch and AP down after power glitch

nataliebear04 — Thu, 29 Jun 2023 05:56:33 GMT

The switch and AP has been down all day. Tried to reset and console in all day long with no luck. All the status lights are continuously blinking amber color lights. It seems like the switch is stuck trying to boot and won’t boot all the way to get anywhere.

Re: Switch and AP down after power glitch

Jayavidhya — Thu, 29 Jun 2023 12:54:09 GMT

Hi @nataliebear04

Greetings of the day,

To solve this issue please try to reset your switch again ( this process sometimes needs to be done multiple times ) as mentioned below.

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Thu, 29 Jun 2023 14:53:23 GMT

Hi Jayavidhya,

I tried resetting again this morning by removing the power, holding the reset and plugging the cable back in, release when all system lights are blink Amber and nothing is happening. All system lights just continue to blink Amber. It’s been stuck doing that all night after I tried to reset it multiple times yesterday as well.

Re: Switch and AP down after power glitch

Jayavidhya — Thu, 29 Jun 2023 15:26:56 GMT

Hi @nataliebear04

Thanks for your response.

Please share the image of the switch showing the LED status using the below method.

Here is where you can upload the image/photo :

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Thu, 29 Jun 2023 16:13:55 GMT

Hi Jayavidhya,

here is the picture. It’s blinking those status lights

Re: Switch and AP down after power glitch

Jayavidhya — Thu, 29 Jun 2023 16:52:16 GMT

Hi @nataliebear04

As per the images you have shared, the ethernet cables coming from the Router are plugged into the wrong ports on the Switch panel. They must be plugged into any of the 12 ports. Please unplug the ethernet cables, plug them into any of the 12 ports. Once you are done with process please disconnect and connect the switch from the power outlet and reboot the switch.

Note : you will see a light come on when a device is connected via Ethernet on 1 of the 12 ports available.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Thu, 29 Jun 2023 17:29:11 GMT

Hi Jayavidhya,

that yellow cable is not going to a router. It’s my console cable I have plug in. It’s still not working with the console cable removed.

Re: Switch and AP down after power glitch

Jayavidhya — Thu, 29 Jun 2023 18:01:41 GMT

Hi @nataliebear04

Please check the switch by replacing the power cord to check whether the power cord has been working fine or not.

If trying with another power cord also didn’t power on the Switch, please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status, and cord connected to the Switch and power outlet. Please refer to the below picture as an example.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Thu, 29 Jun 2023 18:10:30 GMT

Hi Jayavidhya,

we don’t have another power cable. But the switch is getting power? Since there is amber light. It’s just not booting all the way in? I’m not sure what the purpose of a different power cable will accomplished?

Re: Switch and AP down after power glitch

Jayavidhya — Thu, 29 Jun 2023 19:50:46 GMT

Hi @nataliebear04

To solve this issue please try to do software recovery process and let us know the result.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Fri, 30 Jun 2023 02:56:46 GMT

Hi Jayavidhya,

I’ve already tried to do this and was not able to console in. Nothing happens when I try to console in. Tried multiple cables and dongles with no luck with the console.

Re: Switch and AP down after power glitch

Jayavidhya — Fri, 30 Jun 2023 13:09:33 GMT

Hi @nataliebear04

Thanks for your response.

Please download the Mobaxterm application (Mobaxterm is a putty-like tool with a slightly different interface) and perform the same steps again.

Below is the link to download the MobaXterm application:

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

For MacOS system like like MacBook we can access from the terminal of the device without having to install a tool.

For Telnet access:

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Sat, 01 Jul 2023 06:14:03 GMT

Hi Jayavidhya,

I tried using MobaXterm and I get same result as the putty session. Nothing is displaying.

Re: Switch and AP down after power glitch

nataliebear04 — Sat, 01 Jul 2023 15:39:12 GMT

Hi Jayavidhya,

not sure if you saw my last reply but mobaxterm did NOT work. Please help resolve this as soon as possible because the network is down.

Re: Switch and AP down after power glitch

Jayavidhya — Mon, 03 Jul 2023 12:41:06 GMT

Hi @nataliebear04

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

you can also drag it to chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP down after power glitch

nataliebear04 — Mon, 03 Jul 2023 14:01:10 GMT

Hi Jayavidhya

Here is the image. Same result as putty

Re: Switch and AP down after power glitch

Jayavidhya — Mon, 03 Jul 2023 14:20:51 GMT

Hi @nataliebear04

Based on the troubleshooting done, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community