topic Re: AP's not Working After Power Outage in RUCKUS Support for Lennar Homes

AP's not Working After Power Outage

Kevin2 — Wed, 28 Jun 2023 07:54:07 GMT

I had a power outage and (as usual) the wireless network went down. I have checked the switch and it is showing green power and sys lights and the directly connected items (ring doorbell, kevo, etc) are working but the AP's have no lights on them at all. I have rebooted multiple times following the instructions throughout the forum and still the same issue. I tried to get access via USB-C/USB console cable, but the connection never gave me a prompt. Attempted to connect via the IP found in the advanced ip scanner and none of the admin passwords listed in the forum worked to connect. I believe there is no PoE going to the AP's. Any help?

Re: AP's not Working After Power Outage

Jayavidhya — Wed, 28 Jun 2023 12:46:10 GMT

Hi @Kevin2

Greetings of the day,

Based on your description it seems that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP's not Working After Power Outage

Kevin2 — Wed, 28 Jun 2023 17:15:45 GMT

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#sh ver
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3236N0L8
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 10 hour(s) 14 minute(s) 58 second(s)
The system started at 00:02:06 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#sh inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0

telnet@ICX7150-C12 Switch#sh inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
0 12 0 12 0 0 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 0 0.000 W 0.000 W

telnet@ICX7150-C12 Switch#

Re: AP's not Working After Power Outage

Jayavidhya — Wed, 28 Jun 2023 18:58:18 GMT

Hi @Kevin2

Thanks for the details provided

As per the information you have shared, it seems that the PoE is disabled, so will be matter to enable it back. Once you have enabled it please try to upgrade the switch to the code 08095g, let me add the steps to enable back PoE and save the changes.

Enabling PoE:

Lennar#configure terminal
Lennar(config)#interface ethernet 1/1/1 to 1/1/12
Lennar(config-mif-1/1/1-1/1/12)#inline power
Lennar(config-mif-1/1/1-1/1/12)#write memory
Lennar(config-mif-1/1/1-1/1/12)#show inline power

Here you can see that the admin state is on, because I have enabled it back.

Here are two options to perform the upgrade to the recommended code 08095, take in consideration that like you are in an old code, the upgrade must be done twice from where you are 08061 to 08080f then from 08080f to 08095 UFI, and you will always use the image that start with SPS.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: AP's not Working After Power Outage

Kevin2 — Wed, 28 Jun 2023 21:06:47 GMT

AP's are now connected and showing link lights. I will have to wait a few days before the upgrade.

elnet@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#sh inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 9 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 2000 15400 802.3af Class 3 3 n/a
1/1/2 On On 3400 15400 802.3af Class 3 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Non-PD 0 0 n/a n/a 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 5400 30800

Re: AP's not Working After Power Outage

Jayavidhya — Thu, 29 Jun 2023 12:12:34 GMT

Hi @Kevin2

Thanks for your update.

Please let us know once you are done with the upgradation process.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community