topic Re: POE ports not working after reboot in RUCKUS Support for Lennar Homes

POE ports not working after reboot

ericjdunphy — Wed, 28 Jun 2023 13:35:15 GMT

I recently moved into a Lennar home with an ICX 7150-C12-Switch and two R320 APs in ports 1 & 2. After testing power to the home, none of the APs appear to get power from POE. I've been able to log in, get the WebUI up and running.

I've run POE detail and debug logs, output next post (exceeds 20k limit). Any ideas on how to get power to the APs?

Re: POE ports not working after reboot

ericjdunphy — Wed, 28 Jun 2023 12:58:39 GMT

SSH@ICX7150-C12-Switch>show logging
Syslog logging: enabled ( 0 messages dropped, 0 flushes, 0 overruns)
Buffer logging: level ACDMEINW, 28 messages logged
level code: A=alert C=critical D=debugging M=emergency E=error
I=informational N=notification W=warning
Static Log Buffer:
Jan 2 00:32:12:I:System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up
Dynamic Log Buffer (4000 lines):
Jan 2 13:03:01:I:Security: Web login by super from src IP 192.168.1.8
Jan 2 13:02:25:I:Security: SSH login by super from src IP 192.168.1.8 from src MAC 0211.322a.6f13 to USER EXEC mode using RSA as Server Host Key.
Jan 2 00:42:47:I:Security: Web session super from src IP 192.168.1.2 timed-out
Jan 2 00:36:53:I:Security: Web login by super from src IP 192.168.1.2
Jan 2 00:35:27:D:DHCPC: TFTP unable to download running-configuration
Jan 2 00:35:10:D:DHCPC: sending TFTP request for bootfile name brocade.cfg
Jan 2 00:34:52:D:DHCPC: sending TFTP request for bootfile name default.cfg
Jan 2 00:34:35:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switch.cfg
Jan 2 00:34:17:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501.cfg
Jan 2 00:34:00:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501-config.cfg
Jan 2 00:33:43:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501-config.cfg
Jan 2 00:33:27:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501-config.cfg
Jan 2 00:33:11:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501-config.cfg
Jan 2 00:32:55:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501-config.cfg
Jan 2 00:32:39:I:DHCPC: ICX7150-C12-Switch configured with ip-address 192.168.1.3; subnet mask 255.255.255.0
Jan 2 00:32:39:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.20a9.1501-config.cfg
Jan 2 00:32:29:I:STP: VLAN 1 Port 1/2/1 Bridge TC Event (FwdDlyExpiry)
Jan 2 00:32:29:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (FwdDlyExpiry)
Jan 2 00:32:14:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry)
Jan 2 00:32:12:I:System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up
Jan 2 00:32:11:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding)
Jan 2 00:32:11:I:System: Interface ethernet 1/2/1, state up
Jan 2 00:32:09:I:PKI: Trustpoint DEVICE_TRUSTPNT: Successfully loaded Manufacturing certificate file.
Jan 2 00:32:08:I:System: Warm start
Jan 2 00:32:08:A:WARNING: FI image is not booted from UFI, download UFI and reboot system for full functionality
Jan 2 00:32:08:D:DHCPC: starting dhcp client service
Jan 2 00:32:08:I:DHCPC: Found dynamic IP address 192.168.1.3 subnet mask 255.255.255.0 on port 1/1/1
Jan 2 00:32:08:I:Security: running-config was potentially changed by operator from console

Re: POE ports not working after reboot

ericjdunphy — Wed, 28 Jun 2023 13:15:50 GMT

SSH@ICX7150-C12-Switch>show poe detail
Power Supply Data On unit 1:
++++++++++++++++++
Power Supply Data:
++++++++++++++++++
Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts
POE Details Info. On Unit 1 :
General PoE Data:
+++++++++++++++++
Firmware
Version
----------------
02.1.1 Build 002
Hardware
Version
----------------
V2R4
Cumulative Port State Data:
+++++++++++++++++++++++++++
#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 0 12 0 12 2
Cumulative Port Power Data:
+++++++++++++++++++++++++++
#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 0.000 W 0.000 W

Re: POE ports not working after reboot

Jayavidhya — Wed, 28 Jun 2023 14:00:59 GMT

Hi @ericjdunphy

Greetings of the day,

Thanks for the details provided.

For detailed understanding of the issue please share the output of the following commands.

enable

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Wed, 28 Jun 2023 14:10:28 GMT

SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d
(28660224 bytes) from Primary SPS08090d.bin (Non-UFI)
SW: Version 08.0.90dT211
Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 03:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3829R1KA
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 14 hour(s) 10 minute(s) 24 second(s)
The system started at 19:57:02 GMT-04 Tue Jun 27 2023

The system : started=warm start reloaded=by "reload"

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================

SSH@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0

Re: POE ports not working after reboot

ericjdunphy — Wed, 28 Jun 2023 14:12:30 GMT

SSH@ICX7150-C12-Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.1 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 0 12 0 12 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 0.000 W 0.000 W

Re: POE ports not working after reboot

Jayavidhya — Wed, 28 Jun 2023 15:13:16 GMT

Hi @ericjdunphy

Thanks for the details provided.

Please check whether the devices are connected properly using the below link.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Also please let us know the LED status of the switch using the below guide.

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Wed, 28 Jun 2023 15:18:37 GMT

The first link does not work, invalid URL.

What lights specifically are you looking for? Web UI shows this: Ports 1 & 2 are connected to the APs and are not lit. Ethernet from router is in uplink C1

Re: POE ports not working after reboot

Jayavidhya — Wed, 28 Jun 2023 17:11:36 GMT

Hi @ericjdunphy

Sorry for the inconvenience.

Please follow the below link to check whether the devices are connected properly.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106#M1790

Also on your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Thu, 29 Jun 2023 11:43:26 GMT

I confirmed, ports 1 and 2 are R320 POE APs. Port 12 is eth to router.

According to install guide "RUCKUS LED Lights" from previous post they are as follows:

Port status mode selection button
Port link status mode LED (green when selected)
Port speed status mode LED (green when selected)
Member ID status mode LED (green when selected)
USB status mode LED (amber when selected)
PoE status mode LED (green when selected)
System Status LED (green)
Master/Slave status LED (unlit)
Software update status LED (unlit)
RJ-45 port 5 RX/TX activity LED (if blinking indicates RX/TX activity) (unlit)
PoE LED (unlit)
RJ-45 uplink port C1 status LED (unlit)
RJ-45 uplink port C1 RX/TX activity LED (unlit)
SFP+ uplink port X1 status LED (if blinking indicates RX/TX activity) (green, not blinking)
SFP+ uplink port X2 status LED (if blinking indicates RX/TX activity) (green, not blinking)
Power status LED (green)
Cloud/On-premise-SmartZone management status LED (unlit)
Diagnostics status LED (unlit)

Re: POE ports not working after reboot

Jayavidhya — Thu, 29 Jun 2023 14:47:03 GMT

Hi @ericjdunphy

As you have mentioned in the previous posts, the ethernet cables coming from the Router are plugged into the wrong ports on the Switch panel. They must be plugged into any of the 12 ports. Please unplug the ethernet cables, plug them into any of the 12 ports. Once you are done with process please disconnect and connect the switch from the power outlet and reboot the switch.

Note : you will see a light come on when a device is connected via Ethernet on 1 of the 12 ports available.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Thu, 29 Jun 2023 15:28:39 GMT

I confirmed and swapped the eth to port 12. After reboots, watching the Web UI shows fault errors and then they disappear, back to n/a

Web UI after reboot

Port State Power (mWatts) PD Priority Fault
Error AdminOperConsumedAllocatedTypeClass

1/1/1	On	Off	n/a	n/a	Lowest	non-standard PD
1/1/2	On	Off	n/a	n/a	Lowest	n/a
1/1/3	On	Off	n/a	n/a	Lowest	n/a
1/1/4	On	Off	n/a	n/a	Lowest	non-standard PD

1/1/5	On	Off	n/a	n/a	Lowest	n/a
1/1/6	On	Off	n/a	n/a	Lowest	n/a
1/1/7	On	Off	n/a	n/a	Lowest	n/a
1/1/8	On	Off	n/a	n/a	Lowest	n/a
1/1/9	On	Off	n/a	n/a	Lowest	n/a
1/1/10	On	Off	n/a	n/a	Lowest	n/a
1/1/11	On	Off	n/a	n/a	Lowest	n/a
1/1/12	On	Non-PD	n/a	n/a	Lowest	n/a

Other articles mention the R320 needing support for legacy inline power and/or non PD detection modes and am wondering if this is cause?

Re: POE ports not working after reboot

Jayavidhya — Thu, 29 Jun 2023 17:33:10 GMT

Hi @ericjdunphy

To power up the access points, please change the PoE from AT to AF where AT is the higher allocation than AF using the below command.

ruckus(config-ap)# power-mode 802.3af

power-mode

https://docs.commscope.com/bundle/unleashed-200.10-commandref/page/GUID-FE6FC4F1-8A82-43AC-8EC0-660754BE0906.html

Power Limitations by PoE Mode and AP Model

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-12E6EFCF-E117-47FA-9D07-FE2ED9D39307.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Thu, 29 Jun 2023 18:33:37 GMT

this is impossible to run since I cannot access the APs so I cannot run config-ap.

Re: POE ports not working after reboot

Jayavidhya — Thu, 29 Jun 2023 20:55:57 GMT

Hi @ericjdunphy

To power up the access points, please change the PoE from AT to AF where AT is the higher allocation than AF using the below link.

If power supply deficiency is caused by incorrect power level negotiation between the AP and the switch/PoE injector, you can enforce the AP Power Level on the AP's configuration page. Go to Access Points > [AP] > Edit > Other > PoE Operating Mode. Enable Override Group Config and select a power mode from the menu.

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Thu, 29 Jun 2023 21:08:28 GMT

I'm assuming the screenshots are of the unleashed platform, only accessible by the AP. Since they are not getting power, I have no access to the APs therefore I do not have access to these options and only can access the switch with the web UI.

Is my only options to physically remove the APs and somehow power them manually? I do not have any AC adapters to do so if that is the case

Re: POE ports not working after reboot

Jayavidhya — Fri, 30 Jun 2023 13:59:45 GMT

Hi @ericjdunphy

Please share the screenshot of the image showing the status of the access points in the unleashed app as mentioned below.

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Fri, 30 Jun 2023 14:35:52 GMT

Hi @Jayavidhya, I don't know how many times I can state this: The Access Points do not have power so I do not have access to the unleashed app. Therefore I cannot access the page you are referencing. The switch has power, the APs do not. The home was not left with power supplies for the APs, only POE setup.

With that said, what are my options?

Re: POE ports not working after reboot

Jayavidhya — Fri, 30 Jun 2023 15:36:53 GMT

Hi @ericjdunphy

Please try to do hard reset of the switch using the below guide.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Best regards,

Jayavidhya

Lennar Home Community

Re: POE ports not working after reboot

ericjdunphy — Sat, 01 Jul 2023 12:53:32 GMT

Hello, I have performed a reset and confirmed since it asked me to reset the password when logging in. All setting have been erased and is now showing as ICX7150-C12-Router and is no longer in switch mode.