topic Re: R510 AP PWR light stuck on red. in RUCKUS Support for Lennar Homes

R510 AP PWR light stuck on red.

Cpaquette86 — Tue, 27 Jun 2023 20:54:03 GMT

I have 2 R510 AP's. Both are stuck on a red PWR light no matter what I do. I have tried resetting it and am getting no results. Any help would be appreciated.

Re: R510 AP PWR light stuck on red.

Jayavidhya — Tue, 27 Jun 2023 21:09:22 GMT

Hi @Cpaquette86

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of your switch.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please let us know whether you have access to the unleashed dashboard or Ruckus application?

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 AP PWR light stuck on red.

Cpaquette86 — Tue, 27 Jun 2023 21:43:12 GMT

Syst and PWR lights are green on the switch. When I push the status button all are green except for USB and it's amber.

Re: R510 AP PWR light stuck on red.

Imran_ruckus — Tue, 27 Jun 2023 21:56:48 GMT

Hi @Cpaquette86

Thank you for the response.

Please unplug and plug the Access Points ethernet cables from the Switch panel and reboot your Switch (disconnect and connect the switch from the power outlet). Once the Switch boots up, please check the Access Points.

Please make sure ethernet cables from Access Points, any devices and your ISP (Internet Service Provider) Router should be plugged into any of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP PWR light stuck on red.

Cpaquette86 — Tue, 27 Jun 2023 22:27:04 GMT

OK. I did this and there is still no change, still solid red on the AP PWR.

Re: R510 AP PWR light stuck on red.

Imran_ruckus — Tue, 27 Jun 2023 23:54:44 GMT

Hi @Cpaquette86

Thank you for the response and the update.

Could you please confirm if you reboot your Switch? Disconnect the switch from the power outlet wait for some time and connect it back.

Also, try to plug the ethernet cables of APs into any other 12 ports as mentioned previously.

If it’s still not working, may I know if your RUCKUS Access Points are connected via Wall Jack cable? (Please refer to the below screenshot)

Please try and check using a different ethernet cable from the Switch to the APs. In case your current Access Points connected with an ethernet cable are damaged.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP PWR light stuck on red.

Cpaquette86 — Wed, 28 Jun 2023 00:38:38 GMT

I did reboot the switch. I tried different ports. The APs are directly connected to the switch, there is no wall jack. I then tried 2 other different ethernet cables to see if my main one was bad. Still having the same issue.

Re: R510 AP PWR light stuck on red.

Jayavidhya — Wed, 28 Jun 2023 13:29:29 GMT

Hi @Cpaquette86

Thanks for your response.

Please try to do physical factory reset of the Access points correctly( this process sometimes needs to be done multiple times ) and check the LED status of the access points.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 AP PWR light stuck on red.

Cpaquette86 — Wed, 28 Jun 2023 16:23:59 GMT

Thanks for continuing to help with this issue. I tried multiple times to do a physical factory reset and there was no change. Still solid red.

Re: R510 AP PWR light stuck on red.

Jayavidhya — Wed, 28 Jun 2023 17:26:13 GMT

Hi @Cpaquette86

Thanks for your response.

Please share the screenshot of the image showing the access points status in the unleashed app.

Also please upload the image of the access points showing LED light status.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 AP PWR light stuck on red.

Cpaquette86 — Wed, 28 Jun 2023 20:54:48 GMT

I did not setup the AP's with the unleashed app so I cannot take a screenshot of the app.

Re: R510 AP PWR light stuck on red.

Imran_ruckus — Wed, 28 Jun 2023 21:19:29 GMT

Hi @Cpaquette86

Thank you for the response and the information.

Could you please try to factory reset as explained below.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 2 Access Points remove one of the 2 Access Points cables and perform a factory reset on your other plugged Access Point once the factory reset is done, please plug it back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding,

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.