topic Re: Ruckus ICX 7150-C12P in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 14:25:59 GMT

Ruckus is on, but both R510 Extenders does not show any lights on it.

Re: Ruckus ICX 7150-C12P

Jayavidhya — Mon, 26 Jun 2023 16:00:04 GMT

Hi @bkpatel009

Greetings of the day,

Based on your description, it seems that your Access Points has no lights on it. To solve this issue please follow the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 16:39:59 GMT

Hello @Jayavidhya

While I follow the above steps do I take all the cables out of all the ports from the Ruckus switch ?

Re: Ruckus ICX 7150-C12P

Jayavidhya — Mon, 26 Jun 2023 17:28:47 GMT

Hi @bkpatel009

While following the first step try to disconnect the ICX-7150 from the Power outlet and reconnect it, check whether it is working or not.

While following the second step remove power from the switch.

Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 17:49:15 GMT

Hello @ Jayavidhya,

The above steps have been completed. so I believe now the factory reset on the Ruckus switch is complete. May you please explain the next steps now.

Re: Ruckus ICX 7150-C12P

Jayavidhya — Mon, 26 Jun 2023 18:18:28 GMT

Hi @bkpatel009

Thanks for your response.

For further troubleshooting please share the output of the below commands by following the below steps.

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Note: Hit Enter to accept each command

enable

show version
show inline power
show inline power detail

(Please share the output screenshot of the above commands).

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 18:43:20 GMT

I do not see Ruckus switch connected in the Advanced IP scanner app in the first step. I do see my netgear router info and other IP addresses of other devices but the Ruckus switch

Re: Ruckus ICX 7150-C12P

Jayavidhya — Mon, 26 Jun 2023 19:18:35 GMT

Hi @bkpatel009

Please share the screenshot of the error you are getting while running the IP scanner.

Also please confirm whether you can see your RUCKUS switch in your unleashed dashboard.

To solve this issue please reboot the local Router ( ISP device ) and run the IP scanner to check whether you can see the RUCKUS IP address or not.

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 20:52:15 GMT

Hello @Jayavidhya,

It looks like I was able to see the command by downloading MobaXterm. I hope this is what you were looking for, right?

Re: Ruckus ICX 7150-C12P

Jayavidhya — Mon, 26 Jun 2023 21:06:56 GMT

Hi @bkpatel009

Thanks for your response.

Based on the images you have shared it seems that you PoE is in disabled state.

For powering up the access points we should enable the PoE . Once you are done with the process please upgrade the switch to the code 08095g, let me add the steps to enable back PoE and save the changes.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/7 to 1/1/12
Switch(config-mif-1/1/7-1/1/12)#inline power

Here are two options to perform the upgrade to the recommended code 08095, as you are running the old code, the upgrade must be done twice from where you are 08061 to 08080f then from 08080f to 08095 UFI, and you will always use the image that start with SPS.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 22:01:07 GMT

Hello @ Jayavidhya,

I working on following now

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Re: Ruckus ICX 7150-C12P

bkpatel009 — Mon, 26 Jun 2023 23:21:01 GMT

Hello @Jayavidhya,

I am getting below errors after inserting the flash drive in the switch

Re: Ruckus ICX 7150-C12P

Imran_ruckus — Mon, 26 Jun 2023 23:56:10 GMT

Hi @bkpatel009

Thank you for the response and the update.

Seems like there is some issue in fetching files from USB flash drive.

Could you please try to upgrade your Switch using the TFTP method once? Below is the link explaining the process of Upgrading the Switch by this method.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P

bkpatel009 — Tue, 27 Jun 2023 00:10:30 GMT

sure, I can try that too. But if you look in the flash drive method it was showing, "Cold Start" where as the link provided by you guys was showing, "warm start". so I was just wondering if there was any problem there in that process?

Re: Ruckus ICX 7150-C12P

bkpatel009 — Tue, 27 Jun 2023 01:38:38 GMT

After using both the methods and spending almost whole day, I am not getting anywhere. I would really appreciate some real help here, Please.

Re: Ruckus ICX 7150-C12P

Jayavidhya — Tue, 27 Jun 2023 13:53:37 GMT

Hi @bkpatel009

Thanks for your response.

Please try to perform the upgrade via WEB GUI using the below link.

How to perform an Upgrade via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Thu, 29 Jun 2023 15:46:46 GMT

Even the last method Web GUI don’t seem to be working for me

Re: Ruckus ICX 7150-C12P

Jayavidhya — Thu, 29 Jun 2023 16:53:52 GMT

Hi @bkpatel009

Please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P

bkpatel009 — Thu, 29 Jun 2023 19:33:43 GMT

sure will do in few

Re: Ruckus ICX 7150-C12P

bkpatel009 — Thu, 29 Jun 2023 20:20:03 GMT

The link mentioned in the pic is not working