topic Re: Low bandwidth speed in RUCKUS Support for Lennar Homes

Low bandwidth speed

pdemerj — Sun, 14 May 2023 23:58:42 GMT

Hello All,

I am experiencing slow TV download speeds (only .23 Mbps) yet 75Mbps are coming in at the router and Ruckus icx 7150-c12p switch. I had a Comcast techie take a look. He thinks perhaps the switch and the Lennar power booster are competing on the same channel and to move one to a different channel if that is the case. Is that possible, and of so how do I troubleshoot?

Thank you,

Frustrated in the Central Valley

Re: Low bandwidth speed

Jayavidhya — Mon, 15 May 2023 13:57:36 GMT

Hi @pdemerj

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have confirmed that internet issue is stable while you are connecting to the ISP router.

Best regards,

Jayavidhya

Lennar Home Community

Re: Low bandwidth speed

pdemerj — Mon, 26 Jun 2023 19:07:39 GMT

Hi Jayavidhya,

Can you talk me through this over the phone?

Paul

Re: Low bandwidth speed

Jayavidhya — Mon, 26 Jun 2023 19:41:00 GMT

Hi @pdemerj

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community