topic R510 device has no power, possible water damage in RUCKUS Support for Lennar Homes

R510 device has no power, possible water damage

G7033 — Mon, 26 Jun 2023 15:39:42 GMT

Our home flooded from the upstairs level and water was running down my R510 Wi-Fi range extender on the middle level of the home. There are no lights turning on and the device appears to be short circuited. How do I confirm whether it’s operational and receiving power other than checking for lights on front face of the unit?

Re: R510 device has no power, possible water damage

Jayavidhya — Mon, 26 Jun 2023 16:43:21 GMT

Hi @G7033

Greetings of the day,

Please confirm whether your switch is powering up or not. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 device has no power, possible water damage

G7033 — Mon, 26 Jun 2023 19:30:27 GMT

Re: R510 device has no power, possible water damage

G7033 — Mon, 26 Jun 2023 19:31:17 GMT

Yes I have green lights on the switch but no lights on the R510

Re: R510 device has no power, possible water damage

Jayavidhya — Mon, 26 Jun 2023 20:20:10 GMT

Hi @G7033

For detailed understanding of the issue please do the physical factory reset of the access points.

Here is a short guide how to reset the access points correctly this process sometimes needs to be done multiple times

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 device has no power, possible water damage

G7033 — Mon, 26 Jun 2023 21:28:19 GMT

The tutorial link you provided for the reset doesn’t work. Can you please resend?

Re: R510 device has no power, possible water damage

Jayavidhya — Tue, 27 Jun 2023 12:27:25 GMT

Hi @G7033

Sorry for the inconvenience.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056#M1788

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community