topic Re: unable to connect to switch after outage in RUCKUS Support for Lennar Homes

unable to connect to switch after outage

ccardoza21 — Sun, 25 Jun 2023 01:17:12 GMT

Experienced a power outage that caused an issue to my router and modem. AT&T came and had to replaced both the router and modem. now my ruckus switch and 2 AP are not connecting. I'm also unable to log in to my unleashed app.

I tried to re-config but I'm not able to complete the process. I connected to Configure.ME wifi and went to the unleashed app, clicked on gateway install and after clicking the start, I get the following message "you are connected to config.me however the connection to the Unleashed AP is not established yet. Please wait for the Wifi symbol to appear on the top status bar before continuing."

I also tried to do the setup on my desktop but every time I went to https://unleashed.ruckuswireless.com, it said page not found.

My two AP has two blinking green light, PWR and CTL and no light is on.

Please advise how I can get my switch and APs connected.

Thank you.

Re: unable to connect to switch after outage

Conofre — Sun, 25 Jun 2023 02:39:21 GMT

I am experiencing a similar issue after a power outage on 6/23. My two access points don't have any power.

Re: unable to connect to switch after outage

jimummy989 — Tue, 04 Jul 2023 14:21:42 GMT

I get the following message "you are connected to config.me however the connection to the Unleashed AP is not established yet. Please wait for the Wifi symbol to appear on the top status bar before continuing."

I also tried to do the setup on my desktop but every time I we

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