topic Re: ICX 7150 Not sending power through POE in RUCKUS Support for Lennar Homes

ICX 7150 Not sending power through POE

akalala — Fri, 23 Jun 2023 23:05:32 GMT

We lost power both APs aren’t receiving power after power returned. I have Reset all items several times APs and switch. I have switched cables where possible. I have attempted reboot using coms port that didn’t accept a boot load, flash attempted but failed. Boot said invalid. Not sure what I could do here.

Re: ICX 7150 Not sending power through POE

akalala — Fri, 23 Jun 2023 23:06:55 GMT

I see other post yet the switch will receive software flash.

Re: ICX 7150 Not sending power through POE

akalala — Fri, 23 Jun 2023 23:07:33 GMT

That is will not receive sorry that’s a typo

Re: ICX 7150 Not sending power through POE

Imran_ruckus — Fri, 23 Jun 2023 23:35:55 GMT

Hi @akalala

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points are not powering up.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

2. May I know total how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not sending power through POE

akalala — Sun, 25 Jun 2023 13:12:14 GMT

1. Yes there are both green and amber lights. Everything on the left is green everything on the right amber. A few items have no lights at all. 2nd output column.

2. There are 2 APs connected to this which along with several IoT devices.

Re: ICX 7150 Not sending power through POE

Imran_ruckus — Mon, 26 Jun 2023 16:00:17 GMT

Hi @akalala

Greetings!!!

Hope you are doing well!!!

Thank you for the response and the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cables coming from the Router or Modem/Router combo, or maybe from other devices are plugged into the wrong ports on the Switch panel. They must be plugged into any of the 12 ports as shown in the below screenshot. Please unplug the ethernet cables, plug them into the correct ports, and reboot the Switch once (disconnect and connect the switch from the power outlet).

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not sending power through POE

akalala — Tue, 27 Jun 2023 00:20:41 GMT

I have changed as the switch as recommended. I must say it was functional as previously shown. All the POE devices have amber lights the APs have no power with this change

Re: ICX 7150 Not sending power through POE

Imran_ruckus — Tue, 27 Jun 2023 15:32:31 GMT

Hi @akalala

Greetings!!!

Thank you for the detailed information you shared.

We may need to check the Switch ports information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not sending power through POE

akalala — Fri, 30 Jun 2023 02:59:59 GMT

Here are my response to your request. I am not sure if it matter but wasn’t able to acces the switch using wireless or Ethernet only usb

Re: ICX 7150 Not sending power through POE

akalala — Fri, 30 Jun 2023 03:02:48 GMT

Re: ICX 7150 Not sending power through POE

akalala — Fri, 30 Jun 2023 03:05:19 GMT

One I missed

Re: ICX 7150 Not sending power through POE

akalala — Fri, 30 Jun 2023 03:08:07 GMT

sorry system would take image due to size

Re: ICX 7150 Not sending power through POE

akalala — Fri, 30 Jun 2023 03:08:55 GMT

Last one

Re: ICX 7150 Not sending power through POE

Imran_ruckus — Fri, 30 Jun 2023 15:51:23 GMT

Hi @akalala

Greetings!!!

Apologies for the delayed response.

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on all the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08061a (As highlighted in the below screenshot). Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not sending power through POE

akalala — Sun, 02 Jul 2023 00:14:43 GMT

Thanks for the help

Re: ICX 7150 Not sending power through POE

akalala — Sun, 02 Jul 2023 00:16:24 GMT

what are the steps to upgrade to the newer software version? Thanks again

Re: ICX 7150 Not sending power through POE

akalala — Sun, 02 Jul 2023 00:59:59 GMT

I need also need help recovering my ap the current password is not being accepted.

Re: ICX 7150 Not sending power through POE

Imran_ruckus — Mon, 03 Jul 2023 16:11:11 GMT

Hi @akalala

Greetings!!!

Thank you for the response and the update.

Please try to use the default combination credentials as mentioned in the link below to login into Unleashed.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Please follow the below process to Upgrade your Switch.

The recommended stable version is 8095g (08.0.95g).

The Upgrade path would be 08061a>>8080f>>8095g

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not sending power through POE

akalala — Tue, 04 Jul 2023 01:08:44 GMT

Ok thanks

Re: ICX 7150 Not sending power through POE

akalala — Tue, 04 Jul 2023 01:11:29 GMT

I am need more information on resetting the network password. I am not currently able to access the network and figure out how to navigate to the right page in unleashed