topic Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage in RUCKUS Support for Lennar Homes

AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

tmsuzuki — Fri, 23 Jun 2023 16:27:02 GMT

Hello Ruckus Support for Lennar Homes

After a short power outage today, the Ruckus CX 7150 Switch is no longer providing PoE to the 3 APs. Additionally, the Switch is showing Orange light on SYS and Green light on PWR.

The internet works fine directly from the ISP.
ISP Wiress | Ethernet is functional

I followed the steps in the below thread for System Recovery

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/After-power-outage-no-WiFi-from-Switch-routers-in-Lennar-Home/m-p/54049

However, I get stuck on the PuTTY when configuring the gatewayip, it says that its "not alive" after following the guide here:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Its currently just not functional and will need to re-license and everything else, but I am unable to even get to that section.

May I have assistance on this please?

Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

Imran_ruckus — Fri, 23 Jun 2023 18:34:46 GMT

admin test

Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

Imran_ruckus — Fri, 23 Jun 2023 18:41:52 GMT

Hi @tmsuzuki

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are trying software recovery to the ICX-7150-C12P Switch as it is stuck in boot mode with an Orange/Amber light on SYST and a Green light on PWR.

Could you please help and share a screenshot of the error that you are getting on Putty during the software recovery process?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

tmsuzuki — Fri, 23 Jun 2023 22:12:26 GMT

On the procedure document I have followed up to the following

Install Driver
Install PuTTY
Set network to specified gateway
Executed the `setenv` commands accordingly
Have TFTP app on and desginated accordingly
saveenv applied

And now is coming across this error indicating `not alive`

Any suggestions would be greatly appreciated.

Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

Imran_ruckus — Fri, 23 Jun 2023 22:34:39 GMT

Hi @tmsuzuki

Thank you for the response and the detailed information you shared,

Please follow the same process, use the same IP Addresses and other configurations we have mentioned in the guide.

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

tmsuzuki — Sat, 24 Jun 2023 16:43:02 GMT

Hello!

When trying to troubleshoot this morning, after a few reboots, the Switch started to work fine without me doing any configuration changes.

It seems to stay on orange when the power is abruptly turned off. But after turning it off and on multiple times, it self-fixes the issue.

Is there a safe way to turn off the switch without unplugging the switch whenever I want to remove the switch to do some troubleshooting when issues like this occurs?

For now, the original issue seems to be fixed.

Thank you so much for your support!

Re: AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

Imran_ruckus — Mon, 26 Jun 2023 15:30:13 GMT

Hi @tmsuzuki

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

Please note, this issue may happen when your ICX-7150-C12P Switch runs on an older (No-UFI) version. Usually, we suggest all the users with this issue, Upgrade their Switch to the latest stable version (UFI) to avoid these issues in the future.

To check your current running version, please help us with the output of below mentioned commands.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.