topic Re: DHCP error in RUCKUS Support for Lennar Homes

DHCP error

Jameystevenson1 — Thu, 22 Jun 2023 20:33:20 GMT

Unable to connect to the wifi due to an DHCP error.

Re: DHCP error

Imran_ruckus — Thu, 22 Jun 2023 21:13:27 GMT

Hi @Jameystevenson1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are getting an error and are unable to connect to Wi-Fi.

Could you please share a screenshot/picture of the error you are getting?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: DHCP error

Jameystevenson1 — Thu, 22 Jun 2023 23:05:15 GMT

this is all I have for a screenshot, however now I can’t even get the network name to come back up. I also realize that the boxes upstairs and downstairs aren’t receiving a signal. I will send a photo of those as well.

Re: DHCP error

Jameystevenson1 — Thu, 22 Jun 2023 23:07:13 GMT

Re: DHCP error

Imran_ruckus — Thu, 22 Jun 2023 23:20:16 GMT

Hi @Jameystevenson1

Thank you for the response and the information.

As there is no IP Address assigned from your ISP (Internet Service Provider) Router you are unable to connect to the Internet via RUCKUS Network Wi-Fi. Please refer to the below screenshot.

As per the light status of the Switch and the Access Points, they seem to be normal in behavior. As 2.4G and 5G, lights are Off meaning your Access Points are not getting the IP addresses from your ISP (Internet Service Provider) local router. (Please refer to the below link for the same)

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

We suggest you check the internet connectivity by your ISP side (Internet Service Provider). You could connect the Ethernet cable to Switch and your Laptop or a PC and Router to Laptop or a PC and confirm the internet connectivity. (Please refer to the below pictures). Or using ISP Router Wi-Fi.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.