topic Re: ruckus not working in RUCKUS Support for Lennar Homes

ruckus not working

nwi2247 — Wed, 21 Jun 2023 23:36:39 GMT

Hello,

I have tried 3 times to reset my ruckus and it doesn't work.

The access points have no lights on them.

Please let me know how to fix this. THank you

Its RUCKUS ICX 7150-C12P

Re: ruckus not working

Imran_ruckus — Wed, 21 Jun 2023 23:44:10 GMT

admin test

Re: ruckus not working

nwi2247 — Wed, 21 Jun 2023 23:46:07 GMT

What does that mean?

Re: ruckus not working

Imran_ruckus — Wed, 21 Jun 2023 23:54:06 GMT

Hi @nwi2247

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 00:10:23 GMT

Hello,

Thank you for your quick reply. It was working before yesterday. There has been no power outage.

I will upload the pictures. Thank you

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 15:20:45 GMT

Hi @nwi2247

Greetings!!!

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again.

And Sometimes the Switch may require a hard reboot (disconnect and connect the switch from the power outlet). Also, Unplug and plug the Access Points ethernet cables from the Switch ports panel and plug them back again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 17:19:45 GMT

Hello,

It will work for one minute and then shut off again. It seems it is defective. We had no problems until two days ago.

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 17:51:13 GMT

Hi @nwi2247

Thank you for the response and the update.

Are Access Points lights getting on for about a minute and going off? If yes, is it the same behavior on both APs?

Did you reboot your ICX-7150-C12P switch once as explained in my previous post?

Please confirm and let me know if you have any other issues.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 18:49:19 GMT

Hello Imran,

Yes, Access Points lights getting on for about a minute and going off, both points.

I did reboot per your instructions in earlier post.

Thank you

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 19:57:19 GMT

Hi @nwi2247

Thank you for the response and the information.

We may need to check the Switch ports PoE information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version
show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 21:09:05 GMT

Hello Imran,

When I did the IP Scanner Ruckus Wireless does not show up in the list of Manufacturers.

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 21:10:56 GMT

Hi @nwi2247

Thank you for the update.

Could you please share a screenshot of all the IP scan results?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 21:16:59 GMT

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 21:22:17 GMT

Hi @nwi2247

Thank you for the response.

Try the IP address one with the Manufacturer Brocade Communications as marked in the below screenshot.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the previous post guide.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 21:42:22 GMT

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 21:56:06 GMT

Hi @nwi2247

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on some of the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08061a. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 22:08:02 GMT

Hello,

I did that but still no lights on the access points.

If you would like to send me directions to update it, please do. Thank you

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 22:13:55 GMT

Hi @nwi2247

Thank you for the response.

Could you please check if all the ports are ON which were Off I marked in the screenshot. Use below commands to check.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable
show inline power

Please check and share a screenshot of the same.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus not working

nwi2247 — Thu, 22 Jun 2023 22:19:57 GMT

Re: ruckus not working

Imran_ruckus — Thu, 22 Jun 2023 22:28:57 GMT

Hi @nwi2247

Thank you for the response and the information.

You are unable to get Power on your Access Points because of low voltage. As marked in the below screenshot.

Please reboot the Switch once by performing the below commands:

Note: Hit Enter to accept each command

enable

reload

Please check the Access points once the Switch comes up and confirm. Again there is a low voltage issue, we could proceed with an upgrade of the Switch.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.