topic Re: “Configure me” network not showing up in RUCKUS Support for Lennar Homes

“Configure me” network not showing up

Apehle22 — Wed, 21 Jun 2023 02:55:23 GMT

Hello,

We just purchased a Lennar smart home built in 2018 with the Ruckus ICX7150-c12p. We have our modem/router all set up with working internet and made sure to plug in the Ruckus to the back of the router. Using the pinhole, I held the reset button for 20 seconds and i am not seeing the 'configure me' network broadcasting so I can set it up. I have two APs connected as well. I cannot access the app to set it up without finding the configure me wifi and it’s not popping up on a laptop or my phone.

The main hub has green lights on STAT, SYST and PWR (no amber lights anywhere) The AP on our ground/main level has green lights on PWR, CTL, and 2.4G (amber on 5G) and the AP on our highest/upstairs level has green lights on PWR and 2.4G (amber on 5G and no lights on CTL for this one).

Any help would be greatly appreciated!

Re: “Configure me” network not showing up

Imran_ruckus — Thu, 22 Jun 2023 15:14:14 GMT

Hi @Apehle22

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up RUCKUS devices.

Could you please let us know the answers to the below queries to assist you better?

1. Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports.

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: “Configure me” network not showing up

Apehle22 — Thu, 22 Jun 2023 17:26:05 GMT

Here are the pictures.

Wifi is stable and we have been able to connect our devices and use the internet. We have 2 access points as stated in my first post! Hope this helps.

Re: “Configure me” network not showing up

Imran_ruckus — Thu, 22 Jun 2023 19:59:20 GMT

Hi @Apehle22

Thank you for the information and update.

All the connections on the Switch seem good.

Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove ONE of the 2 cables of Access Points and perform a factory reset on your connected Access Point. Once the factory reset is done, please plug the other one back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: “Configure me” network not showing up

Apehle22 — Thu, 22 Jun 2023 21:24:30 GMT

I’m stuck again… the reset worked good and I finally got the configure me network to come up. I connected to it and now I am I getting this alert in my app:

The AP I am resetting also has the CTRL light flashing green. It’s been over 30 minutes with no changes. Ugh this is so frustrating not being able to have some live support and waiting for answers.

Re: “Configure me” network not showing up

Imran_ruckus — Thu, 22 Jun 2023 21:50:11 GMT

Hi @Apehle22

Thank you for the information you shared.

May I know on which device you are using Unleashed App?

Please refer to the below link to know about the light status of the APs.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please check if all the Access Points are upgraded to the same version. All must be Upgraded to the same version. Please refer to the below screenshot as an example.

Please refer to the below link about Ruckus unleashed upgrade:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: “Configure me” network not showing up

Imran_ruckus — Thu, 22 Jun 2023 22:23:22 GMT

Hi @Apehle22

Please try to setup using a laptop on a web browser as explained in the below videos:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: “Configure me” network not showing up

Apehle22 — Thu, 22 Jun 2023 22:54:20 GMT

Also, I have tried both my phone via the app and a laptop and neither of them work as the network does not have any internet to pull up a webpage even though my wifi/router is working just fine and I had all the lights before the restart.

Re: “Configure me” network not showing up

Imran_ruckus — Fri, 23 Jun 2023 00:01:28 GMT

Hi @Apehle22

Thank you for the response and the information.

Please note, we do not require an Internet connection to factory reset the Access Point. You could remove all the cables from the Switch panel except the factory reset Access Point’s cable.

Please repeat the factory reset of the AP once again and try from a web browser, by accessing unleashed.ruckuswireless.com to configure as explained in the Video link shared previously. And blinking of the CTL light is a normal behavior we initiate a factory reset of the Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: “Configure me” network not showing up

Apehle22 — Fri, 23 Jun 2023 04:15:10 GMT

I understand we do not need internet to complete the factory reset. I do need internet to get to the webpage of: unleashed.ruckuswireless.com though. The above picture is me using a laptop and doing exactly what the video told me to do and I cannot access that page because it says I have no internet attached to the configure me xxxxx wifi network I need to connect to.

Again when I use the mobile app on my iPhone I get this message below:

What is wrong?? Can someone from Lennar come to our home and get this fixed? I’ve spent HOURS on this and am getting no where.

Re: “Configure me” network not showing up

Apehle22 — Fri, 23 Jun 2023 04:18:28 GMT

the photo above of my webpage looked a little blurry so resending it here now.

Re: “Configure me” network not showing up

Imran_ruckus — Fri, 23 Jun 2023 15:34:58 GMT

Hi @Apehle22

Greetings!!!

Thank you for the response and the update.

Please click on Connect and try. (Refer to the below screenshot).

If still it doesn’t work, please try with Incognito mode or with a different browser.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: “Configure me” network not showing up

Wordy068 — Thu, 09 Nov 2023 11:59:14 GMT

I looked for this on various websites including youtube and solved it using to check whether your computer for 5GHz WiFi support.

Re: “Configure me” network not showing up

Sgatjens — Thu, 09 Nov 2023 16:16:43 GMT

Hi @Apehle22

Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

After confirming that the setup in your house is the correct one, please check if you are able to connect to your lennar wifi, if you still present issues please the following guide to reset the APs and configure the unleashed network from scratch:

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Kind regards,

Sofia Gätjens