topic ICX7150 not working after power out - partition flash failing in RUCKUS Support for Lennar Homes

ICX7150 not working after power out - partition flash failing

Austin — Thu, 22 Jun 2023 19:34:01 GMT

Hello,

there were two rapid power outs yesterday and it knocked out my ICX7150. Upon reboot, it is no longer sending power over Ethernet. I tried rebooting multiple times. None of the Ethernet plugs are lighting up. When plugging in and booting Putty, I see that it is trying to load a partition and continually failing on a loop - it does not give me the opportunity to get in and enter any code to try to force it to boot a flash partition. It seems to be completely bricked

Re: ICX7150 not working after power out - partition flash failing

Imran_ruckus — Thu, 22 Jun 2023 20:29:06 GMT

Hi @Austin

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after brief power outages.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the all Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not working after power out - partition flash failing

Austin — Thu, 22 Jun 2023 21:11:10 GMT

There are three access points - none of them are lighting up. Syst and Power are lighting up. I cannot take a picture of it at the moment but did spend an hour staring at it last night and remember.

Re: ICX7150 not working after power out - partition flash failing

Imran_ruckus — Thu, 22 Jun 2023 21:25:23 GMT

Hi @Austin

Thank you for the response and the information.

We may need to check the Switch ports PoE information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version
show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not working after power out - partition flash failing

Austin — Thu, 22 Jun 2023 21:41:47 GMT

I was not able to find the IP address for it using that method. I instead connected directly into the unit with a USB-C cable. When I booted Putty, it did not give me the option to type. I powercycled the unit, and got this now:

It is not continuing past this line, and will not let me type. Previously, after the "stored in flash...." it would say "Failed!" and then output a lot of lines before trying again. This time it is hard stuck right here.

Re: ICX7150 not working after power out - partition flash failing

Austin — Thu, 22 Jun 2023 21:43:51 GMT

As it sat there longer, it now tried to boot from partition 2 and gave me this:

along with a lot more lines of data after this. Again, it does not allow me to type and keeps cycling and trying.

Re: ICX7150 not working after power out - partition flash failing

Imran_ruckus — Fri, 23 Jun 2023 00:02:45 GMT

Hi @Austin

Thank you for the response and the detailed information.

Could you please share full screenshots of the IP Scan results? Please make sure you are connected to the same network to which your RUCKUS ICX-7150-C12P Switch is connected.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.