topic Re: App password reset in RUCKUS Support for Lennar Homes

App password reset

Fig — Mon, 19 Jun 2023 17:41:51 GMT

I recently changed my Spectrum(Comcast) Modum. However, in the process I lost my access to the Ruckus Mobile App and my admin password no longer works. What to do next in order to regain access? Wi-fi is working. Access to app is not.

Re: App password reset

Imran_ruckus — Mon, 19 Jun 2023 18:16:32 GMT

Hi @Fig

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your Unleashed App is not working.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in.

Please check the MASTER IP Address. Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 steps carefully, check, and confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Fig — Thu, 22 Jun 2023 10:36:25 GMT

Problem resolved. However, these pictures were not attached to original email, which created confusion a bit. With pictures for each step attached, is the correct reply to assist on password reset. Thank you for your assistance.

Re: App password reset

Imran_ruckus — Thu, 22 Jun 2023 15:22:52 GMT

Hi @Fig

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting post as ACCEPTED SOLUTIONS.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Fig — Thu, 22 Jun 2023 16:05:04 GMT

ACCEPTED SOLUTIONS.

Re: App password reset

Imran_ruckus — Thu, 22 Jun 2023 17:08:02 GMT

Hi @Fig

Thank you for the response.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Imran_ruckus — Thu, 22 Jun 2023 18:38:41 GMT

Hi @Fig

Greetings!!!

Apologies for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in a post previously.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Sharon — Fri, 15 Sep 2023 17:35:36 GMT

I have been working with Jayavidhya and this person cannot answer or help me. You can go see my chain of reply with this person. My issue is I cannot log on to unleashed.ruckuswireless.com (say page does not exist) how can I fix the problem if I cannot get to the dashboard. I have been going in circle for about 1.5 months. Jayavidhya sends me links that do not work and links for windows when I am a Mac user. I am very frustrated as this should be a simple fix. This is the only app that I am having problems with - it is very clear it is a Ruckus problem all you have to do is read the support page or go online. I have not found how I can get onto the website to fix this issue. Please advise asap as I want access to my account.

Sharon

Re: App password reset

Imran_ruckus — Fri, 15 Sep 2023 18:26:12 GMT

Hi @Sharon

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

As I have checked with the Engineer, you will receive the next Plan of Action to get this issue fixed.

However, if you continue to face the issue we will check on your own post.

As this is a different post thread, please reply on your post to avoid confusion here.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Sharon — Fri, 15 Sep 2023 18:46:24 GMT

Thank you Imran.

FYI - just before your reply I received another response from Jayavidhya not answering my issues and sending me the same old links that do not work. To put it simply at this point it is ridiculous to keep sending out worthless information.

Sharon

Re: App password reset

Imran_ruckus — Fri, 15 Sep 2023 19:45:40 GMT

Hi @Sharon

Thank you for the response.

Apologies again.

Please give me some time, let me check it and get back to you shortly.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Sharon — Fri, 15 Sep 2023 21:57:25 GMT

Irman -

I just tried to respond to your private email but the system is saying I responded too many times - I wrote 1 response see below as follows:

Irman -

I am having trouble responded as this site is not allowing me to include the wording of the errors.

I can not log into the web site unleased.ruckuswireless.com to go to the admin section and upload my IP address.

Let me know if you need anything else.

Sharon

Re: App password reset

Imran_ruckus — Fri, 15 Sep 2023 22:00:57 GMT

Hi @Sharon

Thank you for the response and the update.

Let me post in your original case thread.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App password reset

Tundar — Wed, 10 Jan 2024 20:29:20 GMT

Hi Imran, I'm trying to access my Ruckus wifi. My wifi is working, but I don't have the original password. I read through your directions but it doesn't seem to apply to my problem. To reset my original password do I have to download the Ruckus app onto my phone? If so, which app should I download? There are a number of choices.

Re: App password reset

Imran_ruckus — Wed, 10 Jan 2024 20:33:14 GMT

Hi @Tundar

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case was raised by @Fig which is old and now closed,

To avoid confusion with posts, you can create your own post with the above description and what you've done so that we can guide you properly. (Please refer to the link and screenshot below for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.