Ruckus AP R750 not powering up

sowmya_sowmya — Wed, 21 Jun 2023 16:28:20 GMT

the power outage that causes the switch to not connect to Wi-Fi or ethernet source lights out on the AP

SERIAL NUMBER: FEK3831R082

Name: Jay graham
Email: jgraham1858@gmail.com
Phone: 602-341-9778

Re: Ruckus AP R750 not powering up

Imran_ruckus — Wed, 21 Jun 2023 21:48:32 GMT

Hi @sowmya_sowmya

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I could understand that your RUCKUS setup is not working after a brief power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Ruckus AP R750 not powering up

Re: Ruckus AP R750 not powering up