topic Re: Switch does not appear on unleashed in RUCKUS Support for Lennar Homes

Switch does not appear on unleashed

bbradley01 — Sun, 18 Jun 2023 16:36:34 GMT

I had to completely reset my switch and APs due to adding another AP with an older firmware. I had to recreate the unleashed network. It now shows all three APs but the switch does not show up on unleashed (see screenshot). Does this matter? If so, how do I fix it?

Thanks

Re: Switch does not appear on unleashed

Ayush_Tripathi — Mon, 19 Jun 2023 09:00:17 GMT

Hello @bbradley01

Please confirm the unleashed master model and its firmware version ?

What is the switch model and its firmware version ?

Please run this command on those switches which are not showing connected on unleashed

device# configure terminal
device(config)# manager active-list <Unleashed master IP>

Re: Switch does not appear on unleashed

Imran_ruckus — Mon, 19 Jun 2023 16:30:37 GMT

Hi @bbradley01

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your ICX-7150-C12P Switch is not showing up on the RUCKUS Unleashed system.

Please try the below steps to add Switch back online on Unleashed.

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

If it is already enabled or once, you enable it please hard reboot your Switch (disconnect and connect the switch from the power outlet). Once the Switch boots up, please try to refresh Unleashed and check the Switch status.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch does not appear on unleashed

bbradley01 — Mon, 19 Jun 2023 18:04:08 GMT

Switch model: ICX7150-C12

Not sure where to find firmware version. But when I log into the switch via ip, the running image version is Version 08.0.90dT211

Master AP model: r510

Firmware: 200.7.10.202.141

Re: Switch does not appear on unleashed

bbradley01 — Mon, 19 Jun 2023 18:05:53 GMT

The 'switch approval' box does not show up on my unleashed. see pic:

Re: Switch does not appear on unleashed

Imran_ruckus — Mon, 19 Jun 2023 19:42:26 GMT

Hi @bbradley01

Thank you for the response and the update.

I believe there is no Switch Approval option because of your Unleashed system version.

We suggest Upgrading your Unleashed System to the latest version.

Please refer to the below link explaining the Upgrade process of the Unleashed.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch does not appear on unleashed

bbradley01 — Mon, 19 Jun 2023 22:54:14 GMT

I needed to downgrade my APs to firmware because I added a T300 outdoor ap and that was the highest firmware version I could find for it. If there is another version I should be using, please advise.

Thank you

Re: Switch does not appear on unleashed

Imran_ruckus — Mon, 19 Jun 2023 23:50:43 GMT

Hi @bbradley01

Thank you for the response.

We must check this internally if it works on older versions. Meanwhile, we can check. Could you please login into the Switch dashboard and help us with the details shown in the below screenshot?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch does not appear on unleashed

bbradley01 — Tue, 20 Jun 2023 00:11:11 GMT

Re: Switch does not appear on unleashed

Imran_ruckus — Tue, 20 Jun 2023 16:08:13 GMT

Hi @bbradley01

Greetings!!!

Thank you for the response and the information.

Apologies. Unfortunately, the Switch management feature wasn’t added in 200.7 and before versions. It’s introduced in from 200.8 later versions. We suggest you upgrade your R510 APs to the latest version.

Please refer to the below link for more information (Page 6).

http://www.3kgroup.ee/wp-content/uploads/2020/05/unleashed-200.8-whats-new-20200214.pdf

You could manage your outdoor AP with a different Unleashed system with a 200.7 version.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch does not appear on unleashed

bbradley01 — Tue, 20 Jun 2023 16:31:08 GMT

If I have to manage the outdoor AP on a different Unleashed system, would that take away the ability to mesh the 2 indoor and 1 outdoor ap?

Re: Switch does not appear on unleashed

Imran_ruckus — Tue, 20 Jun 2023 17:13:08 GMT

Hi @bbradley01

Thank you for the response.

Yes, that is correct. There will be 2 different Unleashed systems for 2 versions.

Please let me know if you have any further queries.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.