topic Re: Not connected to unleashed network in RUCKUS Support for Lennar Homes

Not connected to unleashed network

Plainfielddad23 — Sun, 11 Jun 2023 23:53:15 GMT

Seems to be a new issue that just popped up this weekend with a lot of people. Has anyone figured out a fix to this? Can not connect to manage ruckus APs since late 6/9/2023. Wifi network still works unfortunately for the kids I had a few of their devices blocked on the network for the night which I can’t connect to do unblock.

Re: Not connected to unleashed network

pixelmaestro — Mon, 12 Jun 2023 11:28:06 GMT

I have the same issue. I came here looking for answers. I am hoping that my system was not soft-bricked. The simple fact that there is no information is not a good sign.

Re: Not connected to unleashed network

Jayavidhya — Mon, 12 Jun 2023 18:36:05 GMT

Hi @Plainfielddad23

Greetings of the day,

For further troubleshooting, can you please confirm what is the status of the next light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community

Re: Not connected to unleashed network

Plainfielddad23 — Mon, 12 Jun 2023 20:12:43 GMT

Hello,

Pwr solid green

Cnt solid green

Air blank

2.4 dim but solid green

5 solid green

Re: Not connected to unleashed network

pixelmaestro — Mon, 12 Jun 2023 21:00:11 GMT

Same, ditto, no access to management via App on phone, ipad, or web.

Re: Not connected to unleashed network

Jayavidhya — Mon, 12 Jun 2023 21:09:11 GMT

Hi @Plainfielddad23

Please let us know whether you have unleashed app in your mobile phone.

Here is a short guide how to configure the Access Points correctly using the mobile app

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usi...

Also please try to get the IP address of the AP to scan your network.

Please type the following command at the command prompt:

arp -a

This will produce a list of all of the devices on my home's network and their corresponding MAC addresses. Just run down the list with your Mac or Windows browser substituting the IP addresses that you found with the "arp -a" command and you will get the Unleashed login screen when you hit the proper IP address.

https://IP Address

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Not connected to unleashed network

pixelmaestro — Mon, 12 Jun 2023 21:14:26 GMT

try to login to Unleashed Dashboard via web console. Usually 192.168.1.x. I looked my IP address via my home AT&T ios app.

Re: Not connected to unleashed network

Plainfielddad23 — Mon, 12 Jun 2023 23:25:05 GMT

Yes, I was able to get on to management screen on my laptop through the ip address. my phone app was working till 6/9 so not sure why that stopped working and still isn’t working on 4 different IOS devices? I clicked on the link to set up the mobile app but it said page not found.

Re: Not connected to unleashed network

zugzwang — Tue, 13 Jun 2023 00:47:10 GMT

I also cannot login to my r510 using the Unleashed app on my iPhone 13 pro max with iOS 16.5. Get message from Unleashed that says "You are not connected to Unleashed network. Go to Settings? Yes/No. I fiddled with the settings but nothing helped. Rebooted iPhone. VPN off -- turning VPN off solved this same problem a year ago.

I have been able to login for 4 years no problem. Lights on master AP are solid green, solid green, black, solid green but maybe a tad dim, solid green. Have two r510s in our setup.All my devices seem to be connected fine to the r510 and getting internet access. I just can't login to make changes.

The only thing that changed a couple months back we upgraded from FIOS 200 to 500 mbps if that matters. Unleashed app says it is logging into unleashed.ruckuswireless.com which I don't believe has changed in 4 years.

Re: Not connected to unleashed network

shomari — Tue, 13 Jun 2023 04:18:16 GMT

Same issue I have noticed recently with my Apple iPhone (IOS 16.5) and my MacBook. The IPhone says "You are not connected to Unleashed network. Go to Settings?" even though I am on the Wifi network with the Ruckus. On the MacBook when going to unleashed.ruckuswireless.com it brings up a message "Attention! Your device isn't connected to the RUCKUS Unleashed network". It seems numerous people have been having the same issue in the past couple days. Is there any resolution?

Re: Not connected to unleashed network

MF — Tue, 13 Jun 2023 11:13:58 GMT

Same issue. Can’t log into the mobile iOS app (says I’m not connected). Was able to log into unleashed.wireless.com on my browser and 2 days later I’m not able to. Was able to log in on my browser using the dynamic IP. Internet seems to work fine so I am connected to the Ruckus. Very odd and alarming. Any news on this?

Re: Not connected to unleashed network

Bcliff8285 — Tue, 13 Jun 2023 12:32:12 GMT

I actually started a similar thread and then I ran into this one. I am having the same issue. Cannot log in to the mobile app or on via web browser.

Re: Not connected to unleashed network

Bcliff8285 — Tue, 13 Jun 2023 12:43:15 GMT

I agree pixelmaestro - something is not making sense since this seems to be a global issue. I don't know if this is only effecting Lennar owners or if it is more widespread.

Re: Not connected to unleashed network

pixelmaestro — Tue, 13 Jun 2023 12:47:22 GMT

My setup is not a Lennar install, so I think it is unleashed. Try and locate the IP address of the master access point and access the management interface that way. I think the problem will present itself more and more as end users try and access the management.

Re: Not connected to unleashed network

Jayavidhya — Tue, 13 Jun 2023 15:13:05 GMT

Hi @pixelmaestro

To avoid confusion, please create your new post mentioning all the errors you are getting and the detailed description of the issue.

Thanks for understanding.

Best regards,

Jayavidhya

Lennar Home Community

Re: Not connected to unleashed network

Jayavidhya — Tue, 13 Jun 2023 15:43:17 GMT

Hi @Plainfielddad23

Please find the below link on how to configure the Access Points correctly using the mobile app

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086#M1789

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Not connected to unleashed network

MF — Tue, 13 Jun 2023 16:01:31 GMT

I don’t believe this is what the op and others are talking about. We have everything set up but cannot log into the app (app says that not on the unleashes network), or browser (says the same for unleashed.wireless.com). Only able to log in to the dashboard through the IP.

Re: Not connected to unleashed network

Jayavidhya — Tue, 13 Jun 2023 16:47:19 GMT

Hi @pixelmaestro , @zugzwang , @shomari , @MF , @Bcliff8285

Greetings of the day,

To avoid confusion, please create your new post mentioning all the errors you are getting and the detailed description of the issue.

Thanks for understanding.

Best regards,

Jayavidhya

Lennar Home Community

Re: Not connected to unleashed network

pixelmaestro — Tue, 13 Jun 2023 17:21:44 GMT

I will send a DM to Bart Giordano @bgiordan. I have not seen any posts by customer support to answer the question or provide a solution. The only reason I was able to find a work around is that I used to work at Ruckus 5+ years ago and am familiar with Unleashed.

Re: Not connected to unleashed network

MF — Tue, 13 Jun 2023 22:36:18 GMT

Thank you. I opened a separate chat referencing the issue.