topic Rockus not working in RUCKUS Support for Lennar Homes

Rockus not working

Ashrafmehdi004 — Tue, 20 Jun 2023 02:12:48 GMT

Re: Rockus not working

Imran_ruckus — Tue, 20 Jun 2023 15:11:31 GMT

Hi @Ashrafmehdi004

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 00:32:45 GMT

SN - FEK3249N0CM

Product Description:
ICX 7150
Software Version:
08.0.80

Re: Rockus not working

Imran_ruckus — Wed, 21 Jun 2023 18:06:30 GMT

Hi @Ashrafmehdi004

Greetings!!!

Hope you are doing well!!!

Thank you for the response and the detailed information you shared.

As per the light status of the Switch, it seems to be working normally.

As I see from the picture you shared, seems like the ethernet cable coming from the Router or Modem/Router combo, and another cable may be from a device that is plugged into the wrong ports on the Switch panel. They must be plugged into any of the 12 ports as shown in the below screenshot. Please unplug the ethernet cables and plug them into the correct ports and try again.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please confirm if it is working after plugging the cable into the correct ports as explained above and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 22:29:52 GMT

Still not working

could you help me on call - 678-938-3382

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 22:30:36 GMT

Re: Rockus not working

Imran_ruckus — Wed, 21 Jun 2023 23:10:01 GMT

Hi @Ashrafmehdi004

Thank you for the response and the update.

As I could see from the picture you shared, the other cable is still plugged into the wrong port. Please unplug and plug in any 1 in-12 ports as explained in my previous post. (Please refer to the below screenshot)

Please confirm if it is working after plugging the cable into the correct port as explained above and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 23:15:14 GMT

I did but still not working

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 23:15:50 GMT

Re: Rockus not working

Imran_ruckus — Wed, 21 Jun 2023 23:27:07 GMT

Hi @Ashrafmehdi004

Thank you for the response and information.

To check further, please help us with the below queries:

1. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

2. And please help us with a picture of your ISP (Internet Service Provider) Router/Modem-Router combo’s picture showing/indicating which cable is going to the ICX-7150-C12P Switch.

Please help is with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 23:33:06 GMT

Re: Rockus not working

Ashrafmehdi004 — Wed, 21 Jun 2023 23:34:11 GMT

Brother

If you have a call 📞 with me it will be resolved faster, I am stuck on it from last 5 days and still no results

Re: Rockus not working

Imran_ruckus — Wed, 21 Jun 2023 23:56:42 GMT

Hi @Ashrafmehdi004

Greetings!!!

Thank you for the response and the information you shared.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rockus not working

Ashrafmehdi004 — Thu, 22 Jun 2023 23:42:08 GMT

How to log in to CLI , what will be credentials.

Re: Rockus not working

Imran_ruckus — Fri, 23 Jun 2023 00:00:15 GMT

Hi @Ashrafmehdi004

Thank you for the response.

Did you find the Switch IP Address using IP scan?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the previous post guide.

Please try to login in Putty application.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

You could try the Telnet and SSH option to log in to CLI (Putty)- Please refer below

SSH- Port 22

Telnet – Port 23 (If Password doesn’t work using SSH)

SSH:

OR Telnet – Port 23 (If Password doesn’t work using SSH)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rockus not working

Ashrafmehdi004 — Fri, 23 Jun 2023 00:33:12 GMT

Re: Rockus not working

Ashrafmehdi004 — Fri, 23 Jun 2023 01:30:05 GMT

any update ?

Re: Rockus not working

Imran_ruckus — Fri, 23 Jun 2023 15:48:42 GMT

Hi @Ashrafmehdi004

Greetings!!!

Thank you for the response and the information you shared.

The version code is SPS which seems good. However, you are on an older version SPS08080d, which we could upgrade later once we fix this issue.

We suggest you check the internet connectivity by your ISP side (Internet Service Provider). You could connect the Ethernet cable to Switch and your Laptop or a PC and Router to Laptop or a PC and confirm the internet connectivity. (Please refer to the below pictures). Or using ISP Router Local Wi-Fi network.

Switch to Laptop Internet connectivity test with ethernet cable: (Please refer to the below picture):

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.