topic Re: Replace My switch and AP’s from Lennar in RUCKUS Support for Lennar Homes

Replace My switch and AP’s from Lennar

Gregdomenicucci — Tue, 13 Jun 2023 21:13:30 GMT

I want my AP’s and Switch from Lennar replaced under warranty. Every time the power goes out or an internet outage the access points and switch have issues. Websites won’t load wifi is intermittent. And it’s 100% the access point and or switch since connecting to the wireless router from Verizon there are zero issues. Most of my neighbors do not have this issue so it’s probably not a software issue especially after replacing the Verizon router from the street and the wireless router I still have issues. Resetting the switch was a huge mistake.

I tried following your suggested troubleshooting. After getting my doctorate in computer science from all your links and YouTube channels still can’t figure this out.

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Tue, 13 Jun 2023 21:57:14 GMT

Hi @Gregdomenicucci

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your Internet Connection is Unstable via the RUCKUS setup.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

And to avoid this issue in the future, we need to Upgrade your Switch to a latest stable version. Before that, follow the below process and help us with the queries.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Thu, 15 Jun 2023 20:39:40 GMT

Imran,

I have spent a frustrating 6 frustrating hours over 2 days trying to get this to work or follow the instructions and still can not get this to work. Your response is unacceptable I am not an IT professional and should not have to be an expert to fix these issues. I am more knowledgeable with technology than most but this is a ridiculous ask of someone with no coding or networking background let alone a person who has no knowledge of technology or computers. Sounds like you should develop a patch to fix this issue between SPR and SPS. If you know that this model in particular is used by Lennar Homes since I’m sure you probably worked a major purchase and support deal with them then it should be a much simpler fix. I’ve downloaded 5 different programs I’ve never heard of before.

By absolute miracle after trying 3 different physical connections to the switch I get into the switch via Putty via but now what ? I entered the commands you gave me. I try to log into ruckus wireless on the app and browser and says I’m not connected to the unleashed network even though I am on both devices!

No wonder why the telephone support was cut off from lennar home owners because this is extremely complicated.

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Thu, 15 Jun 2023 20:48:26 GMT

Hi @Gregdomenicucci

Greetings!!!

Thank you for the response and the Update.

Apologies for any inconvenience caused and we understand your concern.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

And please note that this forum is on best effort basis.

Could you please share the output of those commands if you can log in to the CLI via Putty?

Please let me know if you are stuck at any point. We are happy to help you.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Thu, 15 Jun 2023 20:54:39 GMT

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Thu, 15 Jun 2023 21:03:50 GMT

Hi @Gregdomenicucci

Greetings!!!

Thank you for the response and the information you shared.

This mentioned before, this issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As we can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d.

Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Thu, 15 Jun 2023 21:13:52 GMT

I followed the commands and got to this point and it’s starting to time out

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Thu, 15 Jun 2023 21:19:36 GMT

Hi @Gregdomenicucci

Thank you for the response and the update.

This is a normal behavior when the "TFTP session timed out" message appears because the switch is looking for a TFTP server to load the configuration file from the TFTP server but there is no response from the TFTP server so for that reason creates a time-out.

You can now terminate the session and restart to check the ‘show version’ command to verify if your Switch is now on an SPS code.

Once it is confirmed, please let us know to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Thu, 15 Jun 2023 21:33:22 GMT

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Thu, 15 Jun 2023 23:05:44 GMT

Hi @Gregdomenicucci

Thank you for the response and the information you shared.

Yes, as I can see from the Screenshot you shared, your Switch is now running on a SPS code.

Please follow the below steps for Upgrading your Switch to the latest stable version.

The recommended stable versions are 8095g (08.0.95g)

The Upgrade path would be 8080d(your current version)>>8080f>>8095g

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Mon, 19 Jun 2023 19:36:58 GMT

There was some sort of error when trying your suggestion #2 the system rebooted but not I can not use “enable” command

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Mon, 19 Jun 2023 21:03:52 GMT

Hi @Gregdomenicucci

Greetings!!!

Thank you for the response and the update.

Please share the screenshot of the error you are getting.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Mon, 19 Jun 2023 21:12:01 GMT

I was able to figure it out and was following exactly that the prompts told me and didn’t realized needed to put in my IP address.

however when trying to add switch to ruckus wirelsss even though automatically add switch is checked I get this notice “SSH service is not enabled on ICX (IP address) Please manually enable it on ICX

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Mon, 19 Jun 2023 21:34:33 GMT

Hi @Gregdomenicucci

Thank you for the information.

Please perform below commands and share the Full output.

Note: Hit Enter to accept each command

enable

show who

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Mon, 19 Jun 2023 21:45:08 GMT

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Mon, 19 Jun 2023 22:17:44 GMT

Hi @Gregdomenicucci

Thank you for the response.

Please enter space till you get all the output of the command. And share all the full output once again.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Mon, 19 Jun 2023 22:23:46 GMT

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Mon, 19 Jun 2023 22:53:56 GMT

Hi @Gregdomenicucci

Thank you for the information.

As we can see from the ‘show who’ command output you shared, the SSH server status is Disabled. (Please refer to the below screenshot)

To enable the same, please refer to the below video and follow the process up to 2:30 mins

https://www.youtube.com/watch?v=F1_tLiGEGAQ

Please follow to the above process and once again confirm if the SSH status is enabled from the ‘show who’ command. Once it is confirmed, please check the Switch status on the Unleashed dashboard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Replace My switch and AP’s from Lennar

Gregdomenicucci — Mon, 19 Jun 2023 23:24:02 GMT

Didn’t work exactly how the video said but I am in the switch now on the app and website interface. Are we able to remove this thread for the security of IP addresses ? Thank you for your help if there is no further instructions.

Re: Replace My switch and AP’s from Lennar

Imran_ruckus — Mon, 19 Jun 2023 23:37:40 GMT

Hi @Gregdomenicucci

Thank you for the response and the Update.

Great!!! Good to know that the issue is now resolved.

Apologies, this post cannot be deleted. And please do not worry, the IP Address assigned to your Switch, APs or any devices will be Private IPs and they are not Public IPs. No one can access them on other devices on other networks.

And now your Switch is Upgraded to a latest version, everything should be up and running.

NOTE: Please feel free to mark the troubleshooting post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.