topic Re: Pending (pending-no-ip) in RUCKUS Support for Lennar Homes

Pending (pending-no-ip)

RL88 — Fri, 05 May 2023 23:11:32 GMT

Had a brief power outage and this is all I’m getting. I’ve unplugged for a minute and plugged it back in as well as put a pin in the reset button to reset it and it doesn’t seem to resolve it. Tried calling Ruckus customer service and they don’t offer phone support any longer. Please help. Thanks in advance for any advice or a solution.

Re: Pending (pending-no-ip)

Imran_ruckus — Fri, 05 May 2023 23:25:32 GMT

Hi @RL88

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Mon, 08 May 2023 18:59:47 GMT

The orange cable comes from the AT&T BGW320 fiber router box.

2 Access Points:

Re: Pending (pending-no-ip)

Imran_ruckus — Mon, 08 May 2023 19:33:21 GMT

Hi @RL88

Greetings!!!

Thank you for the response and the information you shared.

As per the light status and cable connections switch is in the normal state.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Mon, 19 Jun 2023 19:21:29 GMT

So this is screenshot after the scan.

I tried to access CLI but both applications listed in the link cannot be downloaded onto my MacBook Pro. They are only for Windows.

Now what?

Getting very frustrated...

Re: Pending (pending-no-ip)

Imran_ruckus — Mon, 19 Jun 2023 20:14:25 GMT

Hi @RL88

Greetings!!!

Thank you for the response and the update.

We suggest using a Windows Laptop/PC if you have one. As these applications cannot be installed on a MAC device. If you don’t have a Windows machine, please check the below process for MAC.

Could you please let me know if you have a Switch IP address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide and below.

Please try to access your Switch via CLI (SSH or Telnet).

If you have a MAC device, please try the below process. (Also mentioned in the CLI link shared previously and please refer to the below screenshot)

Example "open terminal":

Telnet:

nc 10.0.0.132 23 (format- nc <ip of switch> 23)

SSH:

ssh admin@10.0.0.132

ssh super@10.0.0.132

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Accessing CLI on MAC:

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Mon, 19 Jun 2023 20:52:19 GMT

I type that in and nothing happens...

Re: Pending (pending-no-ip)

Imran_ruckus — Mon, 19 Jun 2023 21:38:44 GMT

Hi @RL88

Thank you for the response and the information.

Could you please try accessing CLI using ssh option as well?

SSH:

ssh admin@10.0.0.132

ssh super@10.0.0.132

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Could you please confirm, if you are able to access the Switch dashboard shown in the below screenshot and able to login?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 20:30:50 GMT

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 20:42:02 GMT

Imran,

Here is the latest. I was able to type in IP of switch and then log in with my credentials. Here are the screen shots.

Re: Pending (pending-no-ip)

Imran_ruckus — Wed, 05 Jul 2023 20:44:17 GMT

Hi @RL88

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

May I please know if you have a Windows laptop with you?

The dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless Or Brocade Communications to confirm the IP address of the Switch and try to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 21:07:25 GMT

1.) I do not have access to a Windows computer

2.) I've found the IP of the switch and when I type it into my browser it takes me to the Unleased log in page.

Re: Pending (pending-no-ip)

Imran_ruckus — Wed, 05 Jul 2023 21:11:11 GMT

Hi @RL88

Thank you for the response.

Could you please share a screenshot of the IP Scan results?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 21:13:02 GMT

Re: Pending (pending-no-ip)

Imran_ruckus — Wed, 05 Jul 2023 21:17:52 GMT

Hi @RL88

Thank you for the response.

Please try to access all the IPs with Ruckus Wireless Vendor also please check the full list of IP Scan if there is any IP with the Vendor name Brocade Communications.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 21:27:46 GMT

Imran,

Got it! I rescanned and the switch showed up and I am able to log in with my credentials. Here is a screenshot.

Now what? Also, I now notice that one of my AP's is showing a solid red light and is showing disconnected in the Unleashed App

Re: Pending (pending-no-ip)

Imran_ruckus — Wed, 05 Jul 2023 21:35:05 GMT

Thank you for the response and the update.

Please try once again to log in to the MAC terminal for ssh and nc. Sharing it once again below.

Once you confirm the Switch IP Address, please try to access the CLI as mentioned below.

Please try to access your Switch via CLI (SSH or Telnet).

Example "open terminal":

Telnet:

nc 10.0.0.132 23 (format- nc <ip of switch> 23)

SSH:

ssh admin@10.0.0.132

ssh super@10.0.0.132

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Accessing CLI on MAC:

If MAC terminal doesn’t work, please log in to the Switch on the Web and share a screenshot showing the below information.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 21:38:30 GMT

Re: Pending (pending-no-ip)

Imran_ruckus — Wed, 05 Jul 2023 21:48:25 GMT

Hi @RL88

Thank you for the response and the information you shared.

As I can see from the screenshot you shared, currently your Switch is running on Routing code (SPR) as highlighted in the screenshot below. There will be 2 partitions on the Switch Primary and Secondary and both must be on the Switching code (SPS). To bring your current partition on the Switching code (SPS), please follow refer to the below link and follow the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

Please check the Access Points and connectivity. Confirm once it’s done.

And please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Pending (pending-no-ip)

RL88 — Wed, 05 Jul 2023 22:43:05 GMT

Imran,

I've followed the instructions from your link and have tried 5 times in the past 30 minutes and it's still showing up as booting from SPR. Please see screenshot...