topic Re: Switch not powering on in RUCKUS Support for Lennar Homes

Switch not powering on

kennethss — Mon, 19 Jun 2023 11:50:58 GMT

ICX 7850 Switch not powering on, troubleshooting as reset, PSU swap doesn't help.

Looking for RMA assistance

Re: Switch not powering on

Jayavidhya — Mon, 19 Jun 2023 12:49:07 GMT

Hi @kennethss

Greetings of the day,

From the case description I could understand that issue is related to switch not powering on

1. Is this a new installation ? Was the setup working fine before ?

2. Was there any power outage that occurred ?

3. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch not powering on

kennethss — Mon, 19 Jun 2023 13:25:34 GMT

It doesn't help, it was working before, no outage, no lights

Re: Switch not powering on

Jayavidhya — Mon, 19 Jun 2023 14:07:28 GMT

Hi @kennethss

For detailed understanding of the issue please confirm the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Also please try to reset the Switch again as mentioned below.

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch not powering on

kennethss — Mon, 19 Jun 2023 14:14:19 GMT

It's complete dead, no power signs

Re: Switch not powering on

Jayavidhya — Mon, 19 Jun 2023 15:30:09 GMT

Hi @kennethss

Please upload the image/photo as mentioned below.

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch not powering on

kennethss — Mon, 19 Jun 2023 18:30:07 GMT

Re: Switch not powering on

Jayavidhya — Mon, 19 Jun 2023 18:40:55 GMT

Hi @kennethss

Thanks for your response.

Please confirm whether it is a Lennar home setup or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch not powering on

kennethss — Mon, 19 Jun 2023 18:42:25 GMT

Re: Switch not powering on

Jayavidhya — Mon, 19 Jun 2023 19:32:07 GMT

Hi @kennethss

Sorry for the inconvenience.

We only support customers having Lennar setup in their home.

Please open a support case using the below link and the concerned team will help you out.

Support/TAC : +1-855-782-5871 or +1 855-RUCKUS1

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community