Unable to see Switches in unleashed app

Lepresean — Mon, 19 Jun 2023 17:38:56 GMT

Hi There,

Hope you are well. I recently had an issue not being able to get into my unleased App. There was a post to resolve this and it is now working fine (Thank you Imran). When i go intop the app it shows my WLAN, 2 AP's, # of users. However the Switches options says "No Switches". To be honest, I am not sure if i i was able to see switches before the origional issue. Should i be able to see switches on my network ? Thanks very much

Re: Unable to see Switches in unleashed app

Imran_ruckus — Mon, 19 Jun 2023 18:07:54 GMT

Hi @Lepresean

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your ICX-7150-C12P Switch is not showing up on the RUCKUS Unleashed system.

Yes, there should be Switch visible on Unleashed App or Unleashed System.

Please try the below steps to add Switch back online on Unleashed.

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

If it is already enabled or once, you enable it please hard reboot your Switch (disconnect and connect the switch from the power outlet). Once the Switch boots up, please try to refresh Unleashed and check the Switch status.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Unable to see Switches in unleashed app in RUCKUS Support for Lennar Homes

Unable to see Switches in unleashed app

Re: Unable to see Switches in unleashed app