topic RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off. in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

srinivastamada — Fri, 16 Jun 2023 22:03:13 GMT

RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

After the factory reset LEDs kept blinking forever

This unit is from a 2018, Lennar home, with SN FEK3822Q541

Re: RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

Imran_ruckus — Fri, 16 Jun 2023 22:56:47 GMT

Hi @srinivastamada

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that your ICX-7150-C12P switch is not working with flashing amber lights.

Please remove all other cables and try to reset as described below.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

srinivastamada — Sat, 17 Jun 2023 12:02:08 GMT

Hi @Imran_ruckus

Tried resetting the device and the status LEDs kept blinking forever(more than 3 hours). How to perform Software recovery using Macbook Pro? Could you please provide the documentation

Re: RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

srinivastamada — Sun, 18 Jun 2023 05:49:48 GMT

It worked with the firmware restore option. The following needs to be improved with better presentation. It would be helpful if you have to restore documentation for Macbook Pro(2015 and M1 Pro)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Re: RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

Imran_ruckus — Mon, 19 Jun 2023 16:03:03 GMT

Hi @srinivastamada

Greetings!!!

Thank you for the response and the update.

There is another guide for MAC devices in the same link you mentioned. (Please refer to the below screenshot)

Please let me know if you need any further assistance or queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

akalala — Fri, 23 Jun 2023 14:24:38 GMT

I need a little help with this the switch is not sending power via POE ports to the APs.

I have tried to flash the switch but keep getting hung up on different things

I am not able to communicate via ethernet using putty. Does putty function with windows 11? Windows 11 will not recognize switch drivers are needed it seems?

The switch doesn't seem to respond to any of my commands with exception of "?" other commands are either are invalid or incomplete. What am I missing here?

Re: RUCKUS ICX 7150-C12P stopped working and no status LEDs are on and PoE is off.

Imran_ruckus — Fri, 23 Jun 2023 16:29:38 GMT

Hi @akalala

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @srinivastamada

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.