topic My ICX7150 in RUCKUS Support for Lennar Homes

My ICX7150

Bpj167 — Thu, 15 Jun 2023 00:53:24 GMT

I am in Lennar home. My ICX7150 is not powering up. No lights on. Kindly advise.

Re: My ICX7150

Deepu — Thu, 15 Jun 2023 03:49:57 GMT

Hi ,

-I understand that ICX7150 is not powering up. No lights on
-Could you check with known good working power cables and power outlets
-if the switch is not powering on even after checked with the know working power resources please log a case by using the below link so that we will process RMA

https://support.ruckuswireless.com/case_management

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Deepu sekar

Re: My ICX7150

Bpj167 — Thu, 15 Jun 2023 17:35:33 GMT

As advised, opened a case for RMA but it’s getting closed without any resolution. Kindly suggest

Re: My ICX7150

Bpj167 — Thu, 15 Jun 2023 21:34:21 GMT

Thanks Deepu.

As advised, I have tried with another outlet/cable but still the same issue. No lights on my ICX7150.

Kindly suggest the next step.

Thanks,

Bhaumik

Re: My ICX7150

Imran_ruckus — Fri, 16 Jun 2023 18:42:43 GMT

admin test

Re: My ICX7150

Imran_ruckus — Fri, 16 Jun 2023 18:45:45 GMT

Hi @Bpj167

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged.

Also, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please help me know the answers to the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.