topic Re: New Home, Help Setting Up. in RUCKUS Support for Lennar Homes

New Home, Help Setting Up.

Gaberod0007 — Wed, 14 Jun 2023 22:40:52 GMT

Hello Community,

I have recently moved from a Lennar home to another builder. I brought my ruckus system with me. Is it possible for it to work in the new home? Also, if so how do I set the device up?

Thank you!

Re: New Home, Help Setting Up.

Imran_ruckus — Thu, 15 Jun 2023 16:44:44 GMT

admin test

Re: New Home, Help Setting Up.

Imran_ruckus — Thu, 15 Jun 2023 16:49:07 GMT

Hi @Gaberod0007

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you need assistance in setting up RUCKUS devices.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Home, Help Setting Up.

Gaberod0007 — Thu, 15 Jun 2023 19:54:06 GMT

what does this mean?

Re: New Home, Help Setting Up.

Imran_ruckus — Thu, 15 Jun 2023 20:23:55 GMT

Hi @Gaberod0007

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.