topic Re: My signal keeps dropping in my home in RUCKUS Support for Lennar Homes

My signal keeps dropping in my home

Scipe11 — Wed, 14 Jun 2023 23:56:22 GMT

My internet connection keeps dropping in my home. Things will not connect to my network then it will or it will go offline. Need help .

Re: My signal keeps dropping in my home

Imran_ruckus — Thu, 15 Jun 2023 00:04:41 GMT

Hi @Scipe11

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, with unstable Internet.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 00:52:50 GMT

Monday it started with a spotty connection going on and off randomly throughout the day. I went to my unleashes app to check what was wrong couldn’t log in but I fixed that problem with the IP address guide only thing is in the app it says my switch is not connected but the lights are on Today it’s been off more than on and some apps work on my phone and some apps do not

my internet connection stable and working.
I have 1 switch and 2 access points.

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 03:27:30 GMT

I NEED HELP IMMEDIATELY!!!!!!!!

Re: My signal keeps dropping in my home

Imran_ruckus — Thu, 15 Jun 2023 15:01:31 GMT

Hi @Scipe11

Greetings of the day!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 15:11:55 GMT

I can’t download putty it does not allow me to do that. I have a MacBook.

Re: My signal keeps dropping in my home

Imran_ruckus — Thu, 15 Jun 2023 15:55:07 GMT

Hi @Scipe11

Thank you for the response and the information.

I would suggest using Windows Laptop/PC if you have one. Below is the guide link explaining the process to get access to the CLI.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you have a MAC device, please try the below process. (Also mentioned in the above link and please refer to the below screenshot)

Example "open terminal":

Telnet:

nc 192.168.1.182 23

SSH:

ssh admin@192.168.1.182

ssh super@192.168.1.182

Passwords can be Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Please try to access CLI as explained above to get the command outputs, and share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 16:07:13 GMT

This how far I get

Re: My signal keeps dropping in my home

Imran_ruckus — Thu, 15 Jun 2023 16:13:09 GMT

Hi @Scipe11

Thank you for the response.

Apologies, we are unable to see the picture you shared. Please share a Clear picture or a screenshot.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 16:14:16 GMT

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 16:18:44 GMT

Can someone just call me

Re: My signal keeps dropping in my home

Imran_ruckus — Thu, 15 Jun 2023 16:24:44 GMT

Hi @Scipe11

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

Please add ‘ssh’ at the beginning of the commands and check other options as mentioned in my previous post.

And make you to confirm if you are using the correct IP Address of the Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My signal keeps dropping in my home

Scipe11 — Thu, 15 Jun 2023 16:29:59 GMT

I’m done. It’s not working this is a waste of time and nothin solves the issue. How can we not have a customer support line. We have to just email. This is the worse.

Re: My signal keeps dropping in my home

Imran_ruckus — Thu, 15 Jun 2023 20:26:26 GMT

Hi @Scipe11

Thank you for the response.

If you are unable to get the IP Address of the Switch, we must try getting console Access to the Switch as described below.

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case, we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.