topic I need IMMEDIATE HELP!!!!! Priority 4 in RUCKUS Support for Lennar Homes

I need IMMEDIATE HELP!!!!! Priority 4

Scipe11 — Thu, 15 Jun 2023 03:25:17 GMT

I need immediate help My internet does not work and I need someone from Ruckus to call me to get this fixed. I have to work in the morning and do not have INTERNET!!!!!!!!

Re: I need IMMEDIATE HELP!!!!! Priority 4

raymond_jender — Thu, 15 Jun 2023 13:15:47 GMT

Is your ISP up?

Re: I need IMMEDIATE HELP!!!!! Priority 4

Scipe11 — Thu, 15 Jun 2023 13:21:17 GMT

Everything green just no internet connection

Re: I need IMMEDIATE HELP!!!!! Priority 4

Imran_ruckus — Thu, 15 Jun 2023 20:27:40 GMT

Hi @Scipe11

Thank you for the response.

As discussed on your other post.

If you are unable to get the IP Address of the Switch, we must try getting console Access to the Switch as described below.

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case, we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.