topic Re: Can't find my network after completing the setup wizard in RUCKUS Support for Lennar Homes

Can't find my network after completing the setup wizard

carli_morss — Wed, 12 Feb 2020 05:35:23 GMT

After completing the Ruckus set up wizard, I finally come to the "Congratulations" screen. Once I clicked "Finish" I still cannot seem to find the network that I JUST set up. Please help!

Re: Can't find my network after completing the setup wizard

hayward_kong — Wed, 12 Feb 2020 05:44:01 GMT

What ruckus ap? Did you buy it new or used?

Re: Can't find my network after completing the setup wizard

carli_morss — Wed, 12 Feb 2020 05:49:49 GMT

It came with the house. Renting from an acquaintance and he had someone set it all up for him so he is useless.

Re: Can't find my network after completing the setup wizard

beni_mahler — Wed, 12 Feb 2020 06:36:53 GMT

Can you connect over an Ethernet interface to an AP's IP address?

Re: Can't find my network after completing the setup wizard

hayward_kong — Wed, 12 Feb 2020 07:18:28 GMT

I see it seems you are in one of Lennar smart homes. Did you set it up on The unleashed smart phone app? Anyway, try rebooting both r510 by power off the ICX switch in media structured box where all the networking stuff goes to. just unplug the power to the main switch and plug it back in. See if rebooting the APs will help.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 01:47:25 GMT

Unfortunately I don't have an Ethernet plug-in on my mac.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 01:53:11 GMT

I did not use the mobile app. I was able to get to the configure on my mac and factory reset the system. I went through the set-up wizard and got to the "Congratulations" page. Once I hit the "Finished" button, it did not show up on my wireless networks. Nor could I connect to the admin log in page.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 01:57:33 GMT

I unplugged the switch and let it sit off for a few minutes. Nothing happened once it booted back up.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 02:33:29 GMT

Should I reset the switch AS WELL as the two AP's in the house??

Re: Can't find my network after completing the setup wizard

hayward_kong — Thu, 13 Feb 2020 02:40:21 GMT

No.....don’t reset the switch...
does the APs look like they are powered?

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 02:52:47 GMT

On our AP, under the "Power" it has a slow, blinking, green light. So, from what I've read I know that "an issue has been detected."
Not one clue on how to fix this. I'm so frustrated.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 03:00:35 GMT

I have a USB-C cord that connects to the switch but does nothing when I plug it in.

Re: Can't find my network after completing the setup wizard

hayward_kong — Thu, 13 Feb 2020 03:04:57 GMT

do you have a ladder?... you'll to get to back and use a paper clip to reset it to factory settings........ and do it to both access points.... you might need to unmount the access points.. if you can not reach the reset hole.. to unmount the APs... at the base of the APs the side where the LED status lights are .. there's a pin hole.. push the paper clip into the pin hole which releases the lock mechanism and then push the AP towards the back and then down.. slowly.. then you should be able to unmount to AP.

Re: Can't find my network after completing the setup wizard

hayward_kong — Thu, 13 Feb 2020 03:07:15 GMT

Note the front would be where the LED status lights are.. back is the other side..

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 03:08:09 GMT

So just now, I unplugged everything connected to the switch, except for one AP. I reset the AP that is connected and the switch. Hopefully I can start from the beginning and reset again.. Fingers crossed.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 03:54:51 GMT

Was able to go through the ENTIRE setup wizard again. Still cannot find my network that I just created.

Re: Can't find my network after completing the setup wizard

carli_morss — Thu, 13 Feb 2020 03:56:37 GMT

@Albertpierson
HELP

Re: Can't find my network after completing the setup wizard

hayward_kong — Thu, 13 Feb 2020 03:57:28 GMT

hmm very odd.. when you went through the setup did you notice what firmware version it was on?
...

Re: Can't find my network after completing the setup wizard

hayward_kong — Thu, 13 Feb 2020 03:58:11 GMT

so right now you have only one AP plugged in right?

Re: Can't find my network after completing the setup wizard

hayward_kong — Thu, 13 Feb 2020 04:05:45 GMT

what browser did you use to set it up on your mac?