topic URL Question in RUCKUS Support for Lennar Homes

URL Question

raymond_jender — Tue, 13 Jun 2023 20:12:33 GMT

I live in a Lennar Smart Home. Here is a dumb question for you. When I browse to my own WAN IP, I get prompted for user ID/Password. What exactly would I be logging in to? Thanks

Re: URL Question

Imran_ruckus — Tue, 13 Jun 2023 20:33:39 GMT

Hi @raymond_jender

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Could you please help us with a screenshot of the prompt you are getting, that is asking for an ID and Password?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: URL Question

raymond_jender — Tue, 13 Jun 2023 20:38:00 GMT

Re: URL Question

Imran_ruckus — Tue, 13 Jun 2023 20:46:47 GMT

Hi @raymond_jender

Thank you for the information you shared.

The screenshot of the login prompt you shared is not related to any device from the RUCKUS.

Could you please let me know about your ISP (Internet Service Provider) and the Vendor of your Router?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: URL Question

raymond_jender — Tue, 13 Jun 2023 22:06:21 GMT

Internet is provided by Spectrum. Router is an Actiontec WiFi Router M6240L.

Re: URL Question

Imran_ruckus — Tue, 13 Jun 2023 22:34:23 GMT

Hi @raymond_jender

Thank you for the information you shared.

I would suggest you check this with your ISP (Internet Service Provider) to check about the login prompt that you are getting. Since this is not a prompt from any RUCKUS website or device.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.