topic Re: Ruckus App and system not working in RUCKUS Support for Lennar Homes

Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 15:07:42 GMT

Hello,

currently my Ruckus system and app are not working. Below are the trouble shooting steps I have taken.

I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support.

Re: Ruckus App and system not working

Bcliff8285 — Tue, 13 Jun 2023 16:23:03 GMT

it seems many of us are having this same issue

Re: Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 16:28:11 GMT

Have you tried doing a factory reset? Yes, I have noticed people are having similar issues. Has there been a solution posted?

Re: Ruckus App and system not working

Bcliff8285 — Tue, 13 Jun 2023 16:31:24 GMT

Yes I tried factory reset which did not resolve the issue .

Re: Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 16:55:11 GMT

Are you in MD by any chance?

Re: Ruckus App and system not working

pixelmaestro — Tue, 13 Jun 2023 17:40:02 GMT

See if you can track down the IP address and access via a web browser. It looks like some kind of oAuth error on the app.

Re: Ruckus App and system not working

Bcliff8285 — Tue, 13 Jun 2023 18:02:02 GMT

NO I am in FL

Re: Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 18:06:19 GMT

I am still getting the same error using the web. I have tried Mac and Windows computers.

My IP address just takes me to my internet provider. To go to this screen I am using Unleaned.ruckuswireless.com

Re: Ruckus App and system not working

Bcliff8285 — Tue, 13 Jun 2023 18:06:29 GMT

Also, this is more of a global issue effecting many users. Many more who probably never sign in to the app so they are not aware of the issue. A reset of the access points is not the answer.

Re: Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 18:09:48 GMT

So are you also having connection issues?

We are having both connection issues and app issues. Luckily we have an old router we only use for work.

Re: Ruckus App and system not working

pixelmaestro — Tue, 13 Jun 2023 18:32:03 GMT

This would be a DHCP IP address assigned by your internet router. Example: I can locate my Master AP IP address by using ATT Smarthome Iphone application.

Re: Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 18:36:24 GMT

Hey pixelmaestro, I going to need to little more hand-holding. I am using verizon fios. I am not sure how to access my Master AP IP. I could find the ATT Smarthome app either.

Can you please walk me through on how to find it.

Re: Ruckus App and system not working

Imran_ruckus — Tue, 13 Jun 2023 18:39:20 GMT

Hi @akethan2

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS Unleashed App is not working.

Could you please try to find the IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below Unleashed dashboard after finding IP Address of the AP. Try to log in

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus App and system not working

akethan2 — Tue, 13 Jun 2023 18:40:34 GMT

DHCP IP address

Re: Ruckus App and system not working

pixelmaestro — Tue, 13 Jun 2023 18:44:58 GMT

I am not familiar with Verizon. I did find a document that might help. https://www.verizon.com/supportresources/content/dam/verizon/support/consumer/documents/internet/fios-router-user-guide.pdf Look under Devices.

Re: Ruckus App and system not working

pixelmaestro — Tue, 13 Jun 2023 18:53:12 GMT

This would be the configuration interface for the Internet router. Example: my internet router access is http://192.168.1.254/. I still have to login to access the interface. The AT&T smartphone app is my other way to access the information.

Re: Ruckus App and system not working

Imran_ruckus — Tue, 13 Jun 2023 18:57:44 GMT

Hi @pixelmaestro and @akethan2

Please refer to my previous post and try to find the IP address of the Access Point via IP Scanner. And try to log in to Unleashed on a web browser.

Please check and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus App and system not working

Scipe11 — Wed, 14 Jun 2023 22:57:34 GMT

I am having the same issue. Started yesterday now today. Has there been a fix?

Re: Ruckus App and system not working

Imran_ruckus — Wed, 14 Jun 2023 23:18:20 GMT

Hi @Scipe11

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @akethan2

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus App and system not working

Bcliff8285 — Thu, 15 Jun 2023 11:39:38 GMT

I have had this issue since 6/9 with no resolution