topic Re: Ruckus missing in RUCKUS Support for Lennar Homes

Ruckus missing

Crescent — Tue, 13 Jun 2023 00:48:17 GMT

Bought a resale Lennar home, apparently the prior owner removed Ruckus, I was told it should be under warranty, is it possible to get a new unit, my WiFi is awful.

Re: Ruckus missing

Jayavidhya — Tue, 13 Jun 2023 15:34:50 GMT

Hi @Crescent

For detailed understanding of the issue please share the below details of the issue.

1. Are the switch and the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus missing

Crescent — Wed, 14 Jun 2023 11:13:40 GMT

The actual unit has been removed, asking how to get a replacement.

Re: Ruckus missing

Jayavidhya — Thu, 15 Jun 2023 17:12:44 GMT

Hi @Crescent

Thanks for your information. We cannot replace the chassis until the hardware is damaged.

Please confirm whether you have any RUCKUS devices in your home or not.

Also please let us know if you have any queries in this regard.

est regards,

Jayavidhya

Lennar Home Community