topic Re: Tried all the reset and links for icx7150 in RUCKUS Support for Lennar Homes

Tried all the reset and links for icx7150

Jhiggins91 — Sun, 11 Jun 2023 21:44:33 GMT

So I tried all the resets and links the people here said to do to reinstall the image but they have this link https://github.com/peacepenguin/tftpd64/releases. Which isn’t even a working link. So what am I supposed to do? I’m really annoyed and pissed off at ruckus and lennar because you can’t just get the help you need.

Re: Tried all the reset and links for icx7150

Jayavidhya — Mon, 12 Jun 2023 17:25:31 GMT

Hi @Jhiggins91

Greetings of the day,

For further troubleshooting please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Tried all the reset and links for icx7150

Jhiggins91 — Mon, 12 Jun 2023 17:58:56 GMT

One green light and one orange light on the switch. No lights at all on AP

Re: Tried all the reset and links for icx7150

Jayavidhya — Mon, 12 Jun 2023 18:39:31 GMT

Hi @Jhiggins91

Greetings of the day,

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Tried all the reset and links for icx7150

Jhiggins91 — Mon, 12 Jun 2023 23:49:39 GMT

Okay so I’m trying to do this via flash drive but I don’t understand how to get to user exec mode since I can’t get an ip from the switch

Re: Tried all the reset and links for icx7150

Jayavidhya — Tue, 13 Jun 2023 13:48:32 GMT

Hi @Jhiggins91

Please find the below link on how to find the IP address of the switch.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

If you face any difficulties while following the steps please share the screenshot of the error you are getting.

Best regards,

Jayavidhya

Lennar Home Community

Re: Tried all the reset and links for icx7150

Jhiggins91 — Wed, 14 Jun 2023 01:38:10 GMT

I am using secureCRT and I was able to connect to the switch but now this is all I’m getting I can do anything else.

Re: Tried all the reset and links for icx7150

Jayavidhya — Thu, 15 Jun 2023 13:02:34 GMT

Hi @Jhiggins91

Please download the IP scanner application and try to find the IP address of the switch by following the below guide.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Tried all the reset and links for icx7150

Jhiggins91 — Thu, 15 Jun 2023 17:18:00 GMT

Why do I need to find the ip address if I’m already connected to the switch? I don’t understand why y’all expect customers do y’all’s job. What are y’all even useful for? Taking 2 days to respond is pathetic. I’ve been dealing with this issue for like 2 weeks now because y’all “guides” are terrible. Who do I need to contact to get this issue resolved because I’m no longer willing to try and fix y’all’s equipment.

Re: Tried all the reset and links for icx7150

Jayavidhya — Thu, 15 Jun 2023 17:53:29 GMT

Hi @Jhiggins91

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

To solve this issue we need to perform software recovery process.

As you have already mentioned in the previous post that you could not find IP address, please follow the below link carefully and find the IP address of the switch.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Tried all the reset and links for icx7150

Jhiggins91 — Thu, 15 Jun 2023 19:10:27 GMT

So are y’all paying me to do your job? 2 weeks of trying to get y’all’s crappy equipment to work is terrible. If you have to have 9000 guides to jump through just to get it to work is the equipment y’all provided even worth a **bleep**? Over this company I will just find someone that actually can help since you people clearly can’t.