topic Re: R320 will not power on after power outage in RUCKUS Support for Lennar Homes

R320 will not power on after power outage

what_ruckus83 — Wed, 07 Jun 2023 02:36:35 GMT

Called the support line and was told to open a post here. My APs will not power on after the power outage. The switch has power and the ATT router is working but the APs will not power on. Please advise on how to restore my APs.

Re: R320 will not power on after power outage

what_ruckus83 — Wed, 07 Jun 2023 03:21:54 GMT

icx-7150-c12p

This is what my unit looks like, power is not reaching the access points

Re: R320 will not power on after power outage

Jayavidhya — Wed, 07 Jun 2023 12:54:53 GMT

Hi @what_ruckus83

Greetings of the day,

Thanks for your details provided.

To solve this issue please follow the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 will not power on after power outage

what_ruckus83 — Wed, 07 Jun 2023 22:02:58 GMT

Hi, i have completed the reset and the lights are showing the same as the image above. The APs are still offline as well.

Re: R320 will not power on after power outage

Jayavidhya — Thu, 08 Jun 2023 13:12:01 GMT

Hi @what_ruckus83

Thanks for your response.

If the resetting process does not work we need to try performing software recovery process.

Please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 will not power on after power outage

what_ruckus83 — Sat, 10 Jun 2023 20:01:36 GMT

Are these directions valid? Am I downloading the correct files because i see options for new files. I downloaded the ones specific to the directions but the driver for example is not recognized. In my system I do not have an ethernet card, how do i find my static IP? Is this chat forum the only support option available?

Re: R320 will not power on after power outage

Jayavidhya — Mon, 12 Jun 2023 14:38:12 GMT

Hi @what_ruckus83

Greetings of the day,

To configure your Computer’s IP address, this must be statically assigned in order to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require configure the computer with the same subnet.

Start>type control panel>View network status and Task>change adapter setting>Ethernet>right click properties>Internet Protocol (TCP/IPv4)>Select Use the following IP address>insert the same information I have>Click OK

Also please confirm the console connection of the switch using the below guide.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 will not power on after power outage

what_ruckus83 — Mon, 12 Jun 2023 23:13:04 GMT

I am using this console cable, do I also need an ethernet connection? the guide does not 100% explain that, for the cable it says either not both

Re: R320 will not power on after power outage

Jayavidhya — Tue, 13 Jun 2023 13:28:01 GMT

Hi @what_ruckus83

There are two ways to make console connection to the switch. You can use either way using USB console cable with Type-C connector or serial console cable with an RJ-45 connector

An USB console cable with Type-C connector (In one side you will have a Type-C USB and in the other side a normal USB)

A serial console cable with an RJ-45 connector (In one side you will have a RJ-45 connector and in the other a normal USB)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 will not power on after power outage

what_ruckus83 — Tue, 13 Jun 2023 16:01:01 GMT

I am using the RJ-45. How do i obtain the static IP? Is this the only method available to troubleshoot? Is there an option to make an appointment for support? I am now going a week with these issues.

Re: R320 will not power on after power outage

Jayavidhya — Tue, 13 Jun 2023 16:45:57 GMT

Hi @what_ruckus83

Now using the RJ45 cable you need to connect the cable to the console port on the switch.

Using the below image please connect the RJ45 cable to the port no 15 on the switch as mentioned below.

2-You will need to connect the console cable into the console port (Number 1 or 15 depending on your cable) and connect to a USB on your workstation (Computer).

3-A terminal software is required to connect to the device

Here is where you can download:

Putty:https://www.putty.org/

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

4-To access by console must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

5-Open a session in putty or MobaXterm with the following settings:

This is a putty session:

NOTE: The “Serial line” will change from “COM1” to “COMx”, it depends on how many connections your computer currently has. To identify the one, we need go to “Device manager” and locale the USB console connection. In the following example is letting us that the USB is on COM3

The MobaXterm app will recognize automatically the USB connection.

6-Then hit ok and you are going to see a prompt like the following:

ICX7150-12 Router>

ICX7150-24P Switch>

Here is a video link that we can use as reference: https://www.youtube.com/watch?v=YXR4xhkw3q8

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community