topic Re: Ruckus switch not working in RUCKUS Support for Lennar Homes

Ruckus switch not working

ashish1mathur — Sat, 10 Jun 2023 14:14:21 GMT

I am facing ethernet issues since today morning (6/10/2023)

I have confirmed that internet signal is coming at output of the router, but not from wall jack. It was coming till yesterday.

I have tested by powering off Ruckus Switch , Router, waiting for 5 min and then powering on Switch and Router , in that order.

Still I am facing same problem. Can some one call or visit me,

Thanks,

Re: Ruckus switch not working

vikram_satya — Sat, 10 Jun 2023 16:57:42 GMT

I am having exactly the same problem since this morning

Re: Ruckus switch not working

ashish1mathur — Sat, 10 Jun 2023 18:02:14 GMT

Any known fix for this issue ?

Re: Ruckus switch not working

vikram_satya — Sat, 10 Jun 2023 18:58:22 GMT

Not that I am aware of, I am reading other posts and testing to see if any of them work

Re: Ruckus switch not working

vikram_satya — Sat, 10 Jun 2023 19:53:28 GMT

After multiple resets, it magically started working. I have no idea what made it work but my Switch and the AP's are good now. I have a new issue though, now I am not able to login to unleashed - Mobile app and portal.

Re: Ruckus switch not working

Imran_ruckus — Mon, 12 Jun 2023 16:07:09 GMT

Hi @ashish1mathur

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

ashish1mathur — Tue, 13 Jun 2023 13:02:56 GMT

I have ordered 3 ethernet cables to connect from router output to switch inputs 1,2,3 . If the problem persists, I will upload the pictures, FYI wifi network is working fine, I am having issues while connecting ethernet only.
-- Ashish

Re: Ruckus switch not working

Imran_ruckus — Tue, 13 Jun 2023 15:07:37 GMT

Hi @ashish1mathur

Greetings!!!

Thank you for the information you shared.

Please help us with the information and the pictures as requested in my previous post, to assist you further.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

ashish1mathur — Sun, 18 Jun 2023 13:27:40 GMT

All the lights of the switch are green. I have 2 access points. I am uploading pictures of Switch and 2 access points.

Re: Ruckus switch not working

ashish1mathur — Sun, 18 Jun 2023 13:42:08 GMT

Lower Level Access PointUpper Level Access Point

Re: Ruckus switch not working

Imran_ruckus — Mon, 19 Jun 2023 15:25:38 GMT

Hi @ashish1mathur

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

ashish1mathur — Mon, 19 Jun 2023 20:47:50 GMT

I am sharing Putty Output using the three IP addresses that I got from IP scanner app.

Re: Ruckus switch not working

Imran_ruckus — Mon, 19 Jun 2023 21:31:26 GMT

Hi @ashish1mathur

Thank you for the response and the information you shared.

As per the light status of the Switch and Access Points, they seem to be working fine and your Switch is running on a correct SPS Code with a latest version (as marked in the below screenshot).

This issue/problem is more on the wall jack or cable side, we suggest you check the cable issue with the Lennar home builder or a technician to check the wired cable/jack at Home. Since RUCKUS has no part in fixing the issue related to builder-made cable installations.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.