topic Re: Lennar hope R510 AP no longer booting up. in RUCKUS Support for Lennar Homes

Lennar hope R510 AP no longer booting up.

CodingBrain — Wed, 07 Jun 2023 17:33:13 GMT

I'm having issues with my Lennar At Home Ruckus. I have a ICX7150-C12P and 2 R510 AP. The access points randomly start flashing the PWR and CTL. Repowering the ICX doesn't seem to do anything. I did notice that briefly I had Recover.Me<SN> on my network which matched my AP and another random one that i'm not aware of. I am typing this by a hard line connection to my RUCKUS ICX so it seems the ICX is working fine and internet is fine. I have noticed that power cycling my router seems to kick the AP into gear and they come back up. I don't see the router as being the issue because i'm typing this using the RUCKUS ICX which is connected to the router for internet access.

Edit: I rebooted my router and the AP's finally came back online with solid lights. However, it seems I have to do this frequently. The status lights when I press the status button on my ICX are all green except USB that one is amber when I toggle to it.

Re: Lennar hope R510 AP no longer booting up.

CodingBrain — Wed, 07 Jun 2023 17:25:24 GMT

I rebooted my router yet again and 1 AP came back up while the other is still down.

Re: Lennar hope R510 AP no longer booting up.

Imran_ruckus — Wed, 07 Jun 2023 18:08:58 GMT

Hi @CodingBrain

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Access Points are not working as it is expected to be.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and the cable connections to the Switch ports)

3. Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar hope R510 AP no longer booting up.

CodingBrain — Fri, 09 Jun 2023 21:50:38 GMT

I have to say this is the craziest way to get support for internet issues. You have to use the internet to post on a forum for back and forth troubleshooting when your internet is having issues.

I have attached the images. I am not able to login to my ruckus app anymore while on wifi as it seems it isn't able to detect RUCKUS. I have also noticed that not all devices are able to connect. I have to reboot the router for the AP to allow devices to connect. Randomly throughout the day the AP's will reboot. I have already upgraded firmware for the AP. And am still having issues. I am noticing when I was able to login to ruckus that it didn't list any switches in the app, only the APs. Right now all the lights on the AP are on except for AIR.

Edit: I am able to login via a browser at unleashed.ruckuswireless.com however it says there is a cert authority error which I assume is why the mobile app doesn't work.

Re: Lennar hope R510 AP no longer booting up.

Imran_ruckus — Fri, 09 Jun 2023 23:54:48 GMT

Hi @CodingBrain

Greetings!!!

Thank you for the response and the information you shared.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

The connections are correct and light status of the Switch is normal, now we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

Certificate error is an expected one when you browse unleashed.ruckuswireless.com, you could proceed with it, and there won’t be any issues.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar hope R510 AP no longer booting up.

CodingBrain — Sat, 10 Jun 2023 01:40:14 GMT

I have reset my AP's. For some reason the unleashed mobile app will not connect to them. It showed I was on the ConfigureMe but when I clicked start it would say that the wifi wasn't enabled even though it showed in the top right corner. I had to factory reset them via the browser on my laptop. I also reset the ICX but am not seeing it displayed in the dashboard.

Re: Lennar hope R510 AP no longer booting up.

Imran_ruckus — Mon, 12 Jun 2023 16:41:00 GMT

Hi @CodingBrain

Greetings!!!

Thank you for the response and the information you shared.

Are you able to log in to Unleashed System or Unleashed App after a factory reset of the AP and is your Internet connection via RUCKUS working now?

If not, please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar hope R510 AP no longer booting up.

CodingBrain — Mon, 12 Jun 2023 21:06:09 GMT

Hello Emran,

When I ssh into my ICX and run commands it doesn't seem to recognize them. This is what I see.

Welcome to Ruckus Unleashed Network Command Line Interface ruckus> OR The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'. ruckus> enable ruckus# show version The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'. ruckus# show flash The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'. ruckus#

Re: Lennar hope R510 AP no longer booting up.

Imran_ruckus — Mon, 12 Jun 2023 21:21:40 GMT

Hi @CodingBrain

Thank you for the response and the update.

As you are trying to SSH using the Access Point’s IP Address, that’s the reason to get the “ruckus>” prompt.

As mentioned in my previous post, the Switch prompt on CLI should look like the below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please run the IP Scanner and confirm the Switch IP Address first, and once it is confirmed please try to log in to the CLI and help us with the command outputs.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

To confirm the Switch IP address, try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide from the last post and help us with the command outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar hope R510 AP no longer booting up.

CodingBrain — Tue, 13 Jun 2023 02:15:36 GMT

It looks like only telnet and web are enable for the switch. Is there instructions on how to enable ssh for the switch?

Re: Lennar hope R510 AP no longer booting up.

Imran_ruckus — Tue, 13 Jun 2023 15:03:36 GMT

Hi @CodingBrain

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you found the IP Address of the Switch?

If yes, you could try the SSH OR Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23

If you are able to log in to CLI using SSH OR Telnet, please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar hope R510 AP no longer booting up.

CodingBrain — Wed, 14 Jun 2023 14:37:43 GMT

Can you provide instructions on how to enable SSH? Only telnet is enabled and I would prefer ssh as it also looks like for the switch to show up in the app SSH is required to be enabled.

Re: Lennar hope R510 AP no longer booting up.

Imran_ruckus — Wed, 14 Jun 2023 15:41:08 GMT

Hi @CodingBrain

Greetings!!!

Thank you for the response.

At this point, we can try to access CLI using the Telnet option to check and fix the issue.

Please follow my previous post and help us with the output of the commands to assist you further.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.