topic Re: Laptop disconnected from wifi overnight in RUCKUS Support for Lennar Homes

Laptop disconnected from wifi overnight

hiren811 — Sat, 10 Jun 2023 11:12:17 GMT

i have att fiber and my laptop when not being used for about 3 or more hours checked in the morning is disconnected from wifi and it take approx. 5 mins to connect back. i talked to att and they said it is the 3rd party router that i'm using.

Can someone help me troubleshoot this issue?

Re: Laptop disconnected from wifi overnight

Chandini — Sat, 10 Jun 2023 13:23:18 GMT

Hi Hiren811

Could you please let me know if you are from Lennar Homes ?

Could you please let me know the switch model that we are working on ?

After the device is up in network is it operating normally or do you see disconnects with device ?

Are you able to access the switch using console ?

Do you are amber LED in front panel of the switch ?

Thanks

Re: Laptop disconnected from wifi overnight

hiren811 — Sat, 10 Jun 2023 14:08:58 GMT

Yes, lennar homes

Icx 7150

Operates normally after

Yes can access via console

Re: Laptop disconnected from wifi overnight

hiren811 — Sat, 10 Jun 2023 14:11:12 GMT

Yes, lennar homes

Icx 7150

Operates normally after

Yes can access via console

Re: Laptop disconnected from wifi overnight

Chandini — Sat, 10 Jun 2023 17:06:03 GMT

Hi Hiren811

Ack and Noted. Please run through the below link and could you let us know if you setup is same as the setup in link.

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Thanks

Re: Laptop disconnected from wifi overnight

hiren811 — Sat, 10 Jun 2023 20:32:25 GMT

yes, setup is same as shown in link

Re: Laptop disconnected from wifi overnight

hiren811 — Mon, 12 Jun 2023 19:11:29 GMT

Any further update?