topic Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin... in RUCKUS Support for Lennar Homes

Reset house power, AP network is very slow or fails to load url requests despite speed testing well

scoobyjroo — Sun, 11 Jun 2023 23:54:50 GMT

Reset house power while troubleshooting an electrical issue, now Ruckus access point network is very slow or fails to load url requests despite speed testing well. Ruckus app won’t allow me to log in to manage the AP based network.

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

Jayavidhya — Mon, 12 Jun 2023 13:39:43 GMT

Hi @scoobyjroo

Greetings of the day,

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access

Please perform the above steps and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 16:15:43 GMT

1. Have done, ISP router speeds are normal, load times are standard.

2. ISP WiFi speeds are also normal.

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

Jayavidhya — Mon, 12 Jun 2023 17:00:34 GMT

Hi @scoobyjroo

Thanks for your response.

Based on your troubleshooting done, it seems that your switch (ICX7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

4 How to Fix Routing code issues on Lennar Home users via Web GUI.

. After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 17:25:21 GMT

That first link is a dead link, but I'll attempt the others and report back. If you have an updated link for the first guide, please post it here. Thank you for the assistance. Any power related issues that could apply would make sense in my case, due to the power cycle down on the house's power.

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

Jayavidhya — Mon, 12 Jun 2023 17:58:44 GMT

Hi @scoobyjroo

Sorry for the inconvenience.

Please follow the below link on how to fix the routing code issues using Web GUI or CLI.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

Jayavidhya — Mon, 12 Jun 2023 17:58:45 GMT

Hi @scoobyjroo

Sorry for the inconvenience.

Please follow the below link on how to fix the routing code issues using Web GUI or CLI.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 17:59:23 GMT

This is the link that should replace your first link as a guid for fixing this issue. I've made it about halfway through, and I can see from the "Running Image Version" section of Monitor>Device that I'm running the SPR (routing) not SPS (switch). I'll continue to follow this guide to completion and report back.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 18:15:00 GMT

I've followed the guide fully, however on logging back in to the switch, the "Monitor>Device>Running Image Version" is still showing the "SPR" instead of "SPS". Is that an issue?

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 18:28:22 GMT

So the primary guide with picture of the GUI for switch says in bold text "Select primary flash", but the picture itself shows that "Secondary flash" has been selected. Cross referencing the CLI guide, that guide states "secondary flash" is needed. Seems like a typo in the first guide where "primary" is noted in the bold text. I've attempted to flash twice the primary, which isn't working. I'll attempt the secondary flash next.

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 19:58:45 GMT

I'm still having issues, nothing seems to be working correctly.

I've followed the guide numerous times, except when i reboot and login the image shows SPR each time. No amount of reboot or boot sequence settings changes this.

I've attempted SSH and Telnet logins, but each of these fails due to different reasons. For ssh I get "Unable to negotiate with 192.168.1.** port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1" I am using the same IP address I've used to login to the web portal.

For telnet I get: "connection refused" after the attempt.

I'm worried I need to update the firmware, I'm running SW: Version 08.0.90dT213, Compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d, and I know that 95 is the latest.

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

Jayavidhya — Mon, 12 Jun 2023 20:08:49 GMT

Hi @scoobyjroo

The primary flash code will start with SPS (switching code) and the secondary with SPR (routing code), so if you are going to boot from the partition that has the code starting with SPS, it is a primary partition. You can also fix this issue via CLI.

Please follow the below guide to fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Also I have attached a guide to console access the RUCKUS switch.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

scoobyjroo — Mon, 12 Jun 2023 21:01:41 GMT

Carefully following the CLI for ssh into the box was the ONLY way this was fixable. I'm not certain why the GUI is suggested, it failed at least 5 times.

The GUI and CLI both now report that the SPS prefixed boot image is being used to boot, and I've overwritten the secondary boot image with the SPS to eliminate the possibility of this happening again.

Are there any guided workflow articles on updating the firmware from 90 to 95?

Re: Reset house power, AP network is very slow or fails to load url requests despite speed testin...

Jayavidhya — Tue, 13 Jun 2023 12:37:21 GMT

Hi @scoobyjroo

Greetings of the day,

Thanks for your response.

Yes, the guide we suggested is to upgrade the switch from to 08080f to the code 08095g UFI.

Please confirm whether the issue got resolved or not.

If yes, please upgrade the switch from 08080f to the code 08095g UFI.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community