topic Re: Login information not working. in RUCKUS Support for Lennar Homes

Login information not working.

ankitpat86 — Mon, 16 Jan 2023 17:37:07 GMT

I'm trying to log in on my unleased app on my iphone and it is not working or allowing me to log in through the phone. I checked and tried to reset my PW and its still telling me I'm giving the wrong answer to the security question.

Re: Login information not working.

kbitting — Mon, 16 Jan 2023 18:53:30 GMT

I am trying the same thing and my unleashed app tells me I'm not connected to unleashed network..

Re: Login information not working.

Jayavidhya — Mon, 16 Jan 2023 20:35:45 GMT

Hi @kbitting

Please follow the below guide for better understanding of the unleashed app.

Here is a short video how to enable password recovery :

https://www.youtube.com/watch?v=b-x1yubIXkY

If you need a factory reset and re-configured from 0

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=29s

Reset process minute : 2:36

https://www.youtube.com/watch?v=j8I5aVwMNMg&t=230s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best regards,

Jayavidhya

Lennar Home Community

Re: Login information not working.

ankitpat86 — Mon, 16 Jan 2023 21:30:41 GMT

Hi,

So the links are great. The problem is that they are asking me to answer my security question which I did but it is still telling me that the answer is incorrect when I know it isnt. What do I do because I want to rename the network and change the PW.

Can someone give me a call?

Re: Login information not working.

lll04 — Sat, 10 Jun 2023 13:54:49 GMT

This was not helpful. I am on my ruckus network but the app nor the browser admin link is recognizing that I am on the network.

Re: Login information not working.

Imran_ruckus — Mon, 12 Jun 2023 16:21:15 GMT

Hi @lll04

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case is raised by @ankitpat86

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.